Specialist Ii Customer Service
Resume:
Amy Bullock
*** * **** ******, ****, AZ *****
*************@*****.***
LinkedIn Profile
www.linkedin.com/in/amy-b-78b6507b
ABOUT ME
I am an experienced fraud specialist skilled in identity theft, credit reporting, credit risk, AML/BSA, and wire investigations. I possess strong analytical and creative abilities, along with a talent for motivating teams with a keen eye for detail. Collaboration is central to my work ethic, and I excel in team environments also independently where I can apply my creativity and analytical skills to provide effective solutions and a great customer experience.
EXPERIENCE
EDUCATION
WIRE INVESTIGATIONS SPECIALIST II/CUSTOMER SERVICE
US BANK
2023-PRESENT
Process incoming and outgoing wire transfers of monetary wires domestic and international.
Check for suspicious information or activity.
Manage and monitor wire authenticity and oversee the exchange of foreign currencies in a transaction (FX). OFAC Review.
REGULATORY DISPUTE SPECIALIST II
CALIBER/SHELLPOINT HOME LOAN SERVCING
2020 – 2022 (COVID)
Help the organization comply with state, federal, and international regulations while upholding expert-level knowledge.
Aid in drafting deviations and recording customer concerns/complaints according to set guidelines. AML/BSA reviews.
Respond to concerns/complaints from various regulatory agencies.
CERTIFIED FINANCIAL CRIMES INVESTIGATIONS (CFE)
UTICA COLLEGE, UTICA, NY
2013 - 2015
CERTIFIED IDENTITY THEFT RISK MANAGEMENT SPECIALIST (CITRMS)
JANUARY 2020
NATIONAL ASSOCIATION OF MORTGAGE UNDERWRITERS (NAMU)
MORTGAGE UNDERWRITER
CERTIFIED IDENTITY RESTORATION SPECIALIST III
NORTON LIFELOCK
2017-2020 (COVID Furlough)
Collected crucial information from members to address identity compromise and
Fraud effectively.
Collaborated with individuals, departments, merchants, and legal entities to
provide prompt resolutions to member issues and concerns, ensuring the restoration,
of member identities.
Maintained close collaboration with credit reporting agencies to maintain proper,
credit reporting/e-Oscar.
DISPUTES AND INVESTIGATIONS ANALYST III
UPGRADE, INC. (Layoff)
2015- 2017
Research of cases/complaints submitted through ZenDesk, E-Oscar, or JIRA systems.
Perform duties to minimize company risks and liabilities according to
policy, and state, and federal regulations. AML/BSA, OFAC, SAR filings.
Collaborate with judicial agencies to resolve claims of fraud and identity theft.
Ensure proper claims are addressed in a timely from regulatory agencies.
Additional Employment:
Imortgage/Loan Depot – Quality Control Analyst III/Underwriter
Interthix – Quality Control Auditor
Promontory Risk Management – Quality Control Complaint Auditor
SKILLS
Problem solving
Flexibility
Research/Identity Theft
TECHNOLOGIES
Communication
Organization
Fraud investigations/Risk
Critical thinking
Collaboration
AML/BSA/SAR
EMPOWER
BLACK KNIGHT
SALESFORCE
ENCOMPASS
MSP/NSP
E-OSCAR/CREDIT REPORTING/ACDV/AUD/METRO-2 FILES
SHAREPOINT
MICROSOFT SUITES
SinglePoint
ZENDESK
LEXIUS-NEXUS
REFERENCES AVAILABLE
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