Social Media Customer Service
Resume:
Contact
Hyderabad, India, ******
***********@*****.***
Skills
• Mobile marketing
• Account management
Market strategy
development
Design technology
proficiency
• Project management
• Presentations
Product Requirements
Document (PRD)
• Sales promotions
• Problem solving
• Start-up background
• Innovative and creative
ACCOMPLISHMENTS
• Implemented new, interactive
employee scheduling system to
monitor, gauge and project
staffing needs.
• Improved reviews by
successfully handling customer
complaints and implementing
monthly staff training.
READING AND CONTENT
CREATING
• Researched on industry-related
topics
• Created and distributed
marketing copy to advertise
our company and products
• Coordinated with marketing
and design teams to illustrate
articles
Summary
I am a talented, ambitious and hardworking individual, with broad skills and experience in digital marketing and sales, social media and leading projects. Furthermore, I am adept at handling multiple tasks on a daily basis competently and at working well under pressure. A key strength is communication; building strong relationships with people in order to deliver the best results. Recently, I completed my degree, including Business and management modules at the University and I am now fully employed by Clearly Presented as a sales and marketing executive.
Experience
Marketing Manager
Brace Dental Clinics -
Hyderabad,
India
02/2021 -
Current
Maximised outreach by implementing marketing strategies to grow customer base.
Managed escalated client enquiries with exceptional professionalism and enthusiasm to maintain trust and reliability.
Created sales strategies to promote advertising offerings and motivate larger deals.
Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends.
Created and submitted press releases media outlets ahead of product launches, securing widespread coverage.
Produced blogs and social media content for varied and targeted audiences.
Tracked performance on social media platforms using Google Analytics and other tools to strategically optimise campaigns.
Used Facebook, Instagram and YouTube to promote products and events.
Optimised sales methods to best acquire, develop and retain customers. Sales and Marketing Representative
Technovision Sales & Services -
Hyderabad, India
01/2018 -
11/2020
Conducted market research to identify selling possibilities and evaluate customer needs
Actively seek out new sales opportunities through cold calling, networking and social media
Set up meetings with potential clients and listen to their wishes and concerns
Prepared and delivered appropriate presentations on products and services
Created frequent reviews and reports with sales and financial data
Ensured the availability of stock for sales and demonstrations
Participated on behalf of the company in exhibitions or conferences.
Negotiated/closed deals and handled complaints or objections.
Collaborated with team members to achieve better results.
Gathered feedback from customers or prospects and shared with internal teams.
Education
2022
Bachelor of Business Administration
Marketing
2019
Mathematics, Physics and Chemistry
Sri Chaitanya college
2017
St Joseph’s High School -
Hyderabad, TG
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