Customer Service Machine Operator

*** ********* *****, **** ********, SC ***** • Cell: 803-***-**** • ****************@*****.***

Professional Summary

A detailed-oriented self-starter with a strong work ethic; Effective working independently or as a team player with indirect/direct supervision; Efficient in maintaining good customer relationships and providing stellar customer service; Excellent verbal and written communication skills; Competency in exercising information ordering, inductive and mathematical reasoning, critical thinking and time management skills.

Professional Skills

Proficient experience and knowledge of computer applications for publishing, image handling, and/or web production. Experience in data collection, management and analysis, using web tools, relational databases, statistical software and spreadsheets. Proficient in utilizing software programs such as SCUBI, Salesforce, and InContact, Microsoft Word, and Excel. Skilled in researching, interpreting, and analyzing complex data and policies. Experience in budget development and monitoring. Excellent interpersonal communication skills, including active listening and effective collaboration skills.

Professional Experience

April 2023-October 2023 Novo Logistics Machine Operator (Rewinder 09)

Rewind, prepare, and stock textile envelopes

Keep bobbins organized (by size), and pinned to adhere to OSHA regulations

Clean rewinder when switching from butyl to normal textile envelopes to avoid contamination risks

Report any technical issues for repair via BMA and page mechanics for assistance with those repairs.

Attend safety meetings as scheduled monthly

February 2022-March 2023 SC Department of Employment and Workforce (SC DEW)

Fact Finding Agent

Analyze claim information to determine cause of any outstanding issues

Assess eligibility requirements based on Unemployment (UI) Code, Policies and Procedures

Evaluate wage and earnings to determine eligibility for UI benefits

Interview clients and input personal and work history information into computer system

Communicate with claimants and employers by phone to obtain any missing information

Interview claimants returning at specified intervals to certify for continuing benefits

Work closely with experts to gain further understanding of unique issues and address them accordingly.

Excelled to new position within Agency using communication and problem solving skills

Due to efficiency, time management skills, and reliability, designated to train new employees

Document Controller

Maintain project documents

Store, manage and track records and documents, maintaining their quality and integrity

Ensure accurate information is distributed, as requested

September 2020-February 2022 California Marketing Group (CMG)

CSR/Sales Representative (Remote)

Outbound telemarketing sales and customer service

Marketing Digital Products with Outbound Calling

Excelled and gained new customers and upsell existing customers

Generated new clients; ultimately generating more advertising revenue

Responded to email inquiries, logged, tracked and researched customer information

June 2017-September 2020 Brookland Academy Development Center

Child Care Worker

Responsible for working with toddlers ages 6 weeks-5 years of age

Ensured growth and development medical and physical milestones are reached

Organized activities according to age and supervised play time

Implemented new curricula to stimulate physical, emotional, intellectual and social growth

December 2014-June 2017 Rain or Shine Roofing

Office Manager

Instrumental in developing Company’s operations and procedures

Developed and implemented a training program for new employees

Responsible for creating a diagnostic inventory system which increased worker\productivity

Created efficient system of Scheduling Roofing Appointments that reduced overbooking

Researched and resolved customer billing concerns, and customer inquiries

July 2011-December 2014 Columbia Urban League

Mentor/Counselor

Mentored foster care and/or considered at-risk students, ages 14-19

Taught Reading Comprehension, Math, African American Studies and African Dance

Assisted students with employment, career-shadowing and career building skills

Volunteered and coordinated various youth-focused groups and workshops

Coordinated/facilitated weekly meetings, social and educational programs

Developed Program for dance enrichment classes for at-risk youth

June 2010-July 2011 SC Department of Social Services

Human Services Specialist I

Field and directed Foster Care related inquiries received from 46 counties to appropriate HS Worker

Monitored clients’ service plans; maintained and updated clients’ case files

Maintained logging system and other related duties as required

Education

August 2019-Current Midlands Technical College 1260 Lexington Dr., West Columbia, SC

Full-Time Student Major: Biology

2020 STEM Scholarship Recipient for maintaining over a 3.5 for at least two semesters

Responsible for maintaining GPA and meeting the Associate in Science Program requirements

August 2011-2012 Claflin University 400 Magnolia Street, Orangeburg, SC

Full-Time Student Major: Music; Minor: English

Accreditation and Certificates

Member-Phi Theta Kappa Honor Society

Member-The National Society of Leadership and Success 2020

Excellent References Available Upon Request

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