Customer Service Team Leader

MUHAMMAD QASIM

Email : ad7oar@r.postjobfree.com

Phone: 571-***-****

A position in Team Leader / Marketing Customer Service / Office Administration/Sales with a dynamic organization where opportunities to grow both personally and professionally are ample and where I can utilize my skills effectively & efficiently thereby contributing towards the growth and development of the dynamic organization

PROFILE:

● 8+ years of experience in high care area administration in UAE.

● Can work under pressure & meet deadlines.

● Well organized, systems oriented & have a strong attention to details

● Efficient, smart, reliable and hardworking

● Can handle multiple tasks effectively and very much flexible with time.

● Possesses excellent organizational skills and can work well independently.

● Adherence to deadlines without sacrificing quality of output.

● Skilled in handling people & dealing with diverse cultures.

● Prioritization of work and perfect time management.

● Expert in interdepartmental liaison and coordination.

● Faultless maintenance of reminders and follow-up systems

● Excellent leadership qualities.

● Integrity towards the Organization, its norms, values, beliefs and policies.

● Confident of being successful.

WORK EXPERIENCE

1 Amazon

SELLER SUPPORT ASSOCIATE

JULY 2020 ( Current )

● Provides prompt and efficient service to Amazon Sellers on Tax matters

● Technical proficiency/ Working knowledge of MS Office Applications (Word, Excel, PowerPoint, etc) and Internet browsing

● Achieve and maintains predefined performance metrics goals such as seller satisfaction, quality, productivity, first contact resolution, and attendance

● Provides prompt and efficient service to Amazon Sellers

● Maintains or exceeds targeted performance metrics

● Committed seller advocate, drive process & tool improvements

● Maintain positive and professional demeanor that portrays the company in a positive light and effectively manage sensitive issues

2 Citi Bank

Team Leader/Relationship Officer 02nd September 2014 feb 2016 Responsibilities:

● Created for business development of Credit Card sales operations.

● Proactively promote full range of product & Services.

● Understand and provide efficient and effective customer service to consistently meet and exceed customer expectations.

● Entertain the walk-in customers &handling their queries.

● Accurate completion of all sales related documentation, to close the sale.

● Use the CLIENT steps during every customer conversation and provide the right financial solution especially those with more complex banking needs or refer the customer to appropriate business area

● Keep working knowledge of products, services, sales programs, policies and current procedures ● Consistently apply all risk and due diligence policies, practices and procedures 1

● Assist with the development of sales and services employees within the branch/ department ● Proactively build and manage long- term customer relationships 3 Majid Al Futaim

(April 2012 to December 2013)

Relationship Officer

Responsibilities:

● Initiated for business development of Credit Card sales operations.

● Proactively promote full range of product & Services.

● Understand and provide efficient and effective customer service to consistently meet and exceed customer expectations.

● Entertain the walk-in customers &handling their queries.

● Accurate completion of all sales related documentation, to close the sale.

● Providing after sales service activities

● Use the CLIENT steps during every customer conversation and provide the right financial solution especially those with more complex banking needs or refer the customer to appropriate business area

● Keep working knowledge of products, services, sales programs, policies and current procedures ● Consistently apply all risk and due diligence policies, practices and procedures

● Assist with the development of sales and services employees within the branch/ department ● Proactively build and manage long- term customer relationships 4 Ajman Bank

Relationship Officer (Aug 2011 to Feb 2012)

Responsibilities:

● Develop new business through cold calls and directly dealing the clients.

● Visit clients to show samples; take orders.

● Develop and update the knowledge of clients by comparing and contrasting the competitors' products.

● To coordinate with the other sales and marketing personnel to work out the best methods of promoting products.

● Achieve sales targets through direct sales channels.

● Prepare record orders.

● Provide feedback to the management about the present market trend on the products. ● Follow up with the clients to closely.

● Filed documents; entered different companies’ purchase & sales invoices in different books of accounts.

● Suggest the right products to customers in accordance with their requirement.

● Maintain rapport with customers & ensure customer satisfaction. EDUCATION / COMPUTER SKILLS

2

Punjab University, Lahore (2007 – 2009)

B. Com – IT (Bachelors in Commerce)

(Major Subjects: Accounting, Business Law, Banking, Finance and Computers) Government M A O College, Lahore, Pakistan (2005-2007) Attained Higher Secondary School Certificate

(Subjects: Mathematics, Physics, Chemistry)

SKILLS & ACHIEVEMENTS

TOP PERFORMER for the month of july 2012 in Majid UL Futaim company

Good knowledge of technical MS office

Good team work, I have good teamwork skills and Worked as group leader in The Authentic Foods. Good communication skills and professional demeanor gained through extensive interaction, with public.

. 2016 to 2020 i have been in school for biblical studies in Ivy Christian college in fairfax. Team work is the most important thing to be a great asset of company. 3

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