Development Representative High School

Heather Olivarez ********@******.***

Mesa,Az 480-***-****

EDUCATION

Rio Salado College, Phoenix, AZ 2019 – 2021

Chemical Dependency Certification

Empire Beauty School 2010 – 2011

Rubidoux High School 1993 - 1997

PROFESSIONAL EXPERIENCE

Televerde, Goodyear, AZ April 2019 – July 2022

Lead Development Representative August 2021- Present

●Supported SAP, a technology solutions company by developing, cultivating, and nurturing self-generated leads

●Educated and influenced potential clients for companies’ growth

●Increased client pipeline by $549,000 through outbound cold calling

●Actively collaborate with Sales, Marketing, and other stakeholders to support the delivery of strategic organizational objectives

●Overcomes sales objections in a professional manner

●Led management of accurate data compilation and documentation for three different data management systems

Sales Development Representative June 2021-July 2021

●Provided strategic account penetration for Optimizely, a digital experience software organization

●Developed market insights for key stakeholders in organization

●Created strong relationship with the Sales team, generating additional revenue opportunities

●Responsible for initiating discovery calls, scheduling next steps meetings, and scheduling meetings

Business Development Support Representative April 2019-April 2020

Managed both incoming and outgoing customer support and lead development calls for Avaya, a cloud communications organization

Provided tracking of key performance indicators, sharing market insights to clients and customers to better educate on trends and challenges

Mentored new and existing agents on call flow, client solutions systems, and lead processes to expedite learning and development, ensuring campaign success

SKILLS & ACHIEVEMENTS

Technical Skills:

Microsoft Suite, SAP, Salesforce, Outreach, Outlook, ZoomInfo, Insideview, Kronos, SharePoint

Awards/Honors:

ABC Masters Bootcamp Certification - October 2021

Certified in Accountability, Business Acumen, & Communication

Volunteer Activities:

St. Mary’s Food Bank Volunteer

Service Projects with The Church of Jesus Christ of Latter-day Saints

Hobbies and Interests:

Surfing

Playing the piano

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