Customer Service Inventory Specialist

ALAYNA BROWN

801-***-**** • **************@*****.*** • Loganville, GA • Alayna Brown LinkedIn

SKILLS & CERTIFICATIONS

Consumer Banking & Finance Skills:

● Efficient and Effective in Generating Sales

● Financial Concepts

● Customer Regulations Law

Professional Communication:

● Grammar

● Presentation

● E-mail etiquette

● Summaries, Letters, Reports

● Meeting Minutes

● Analyzing Data

Technical:

● MS Office 2016 (Excel, Word, PowerPoint, Outlook)

● POS System

● TOAST Systems

● Google Suite (Docs, Drive, Slides, Gmail)

● Zoom

● Schoology

● Microsoft Teams

● Genie

● Salesforce

● WebEx

Languages:

● English (Fluent)

● Spanish (Intermediate)

● American Sign Language* ASL (Novice)

PROFESSIONAL EXPERIENCE

E*TRADE From Morgan Stanley Alpharetta, GA

Client relationship manager January 2023 – Present

● Efficiently communicated over the phone to build rapport and assess customers’ financial needs.

● Process 12-20 virtual transactions per hour with exceptional attention to detail, including service to client accounts via Genie.

● Transfer and refer clients to appropriate specialists to explain and sell banking products requiring a license or specialized support.

● Verified successfully and Assisted clients with financial request such as ATM limits, withdraws, balances, disbursements, contributions, check, wires, and transfers in account. RGIS- WIS IVS, LLC Salt Lake City, UT

Inventory Specialist February 2021 – August 2021

ALAYNA BROWN

801-***-**** • **************@*****.*** • Loganville, GA • Alayna Brown LinkedIn

● Accurately counted inventory and data collection with Eyoyo Inventory Scanner.

● Informed management of inventory that was miscounted, scanned errors, and general issues; provided final reports.

● Achieved or surpassed the company’s inventory expectations and goals.

● Obtained a record of 4,000 items counted within 12 hours, promotion to Inventory Specialist.

● Organized the Soft Line flow accordingly and accounted for over 1,500 items, promptly each day. Jerimiah’s. Ogden, UT

Host / Moderator November 2019 – June 2020

● provided great customer service by creating a warm and welcoming atmosphere for each customer. Sat over 100 customers daily resulting in 100% customer satisfaction.

● Fairly distributed customers to servers. Received excellent feedback from each server.

● Prepared over 25+ online and phone orders for pick up each day.

● Assisted with decorations and surveillance of the gift shop.

● Reorganized and restocked sales items.

● Reconciled 2,000 net sales for the day. Coheres to cash policies and procedures to minimize losses.

EDUCATION

Year Up, Atlanta, GA October 2022 – October 2023

Year Up is an intensive career development program with 250 corporate partners, college-level courses

(ACE accredited), professional training, and a six-month internship.

● Completed coursework in Computer Applications, Advanced Excel, Business Writing, Public Speaking, and Professional Skills with specialized training in Consumer Banking and Financial Operations

● Earned up to 31 college credit recommendations through ACE CREDIT Ogden High School Ogden, UT

Degree. May 2019

● Hope Squad: Nominated to prevent suicides while helping uplift the students.

● Captain of OHS basketball team, also volleyball, softball, theater, auto shop, manager of football team.

● GPA: 3.4

Relevant coursework:

● Financial Literacy (A)

● Basics Microsoft (A)

● Spanish I & II (A)

ADDITIONAL PROFESSIONAL EXPERIENCE:

Rudy Tuesday Loganville, GA

Server October 2022 – August 2023

C&S Lawrenceville, GA

ALAYNA BROWN

801-***-**** • **************@*****.*** • Loganville, GA • Alayna Brown LinkedIn Beauty Consultant February 2022 – February 2022

Cosmos Pizza/ Bar Lawrenceville, GA

Cashier/ hostess March 2022 – May 2022

KG Adventures LLC. Lawrenceville, GA

Cashier/ server Feburary 2022 – April 2022

Amazon Ogden, UT

Packager July 2021 – July 2021

Harneet D Inc. Ogden, UT

Truck Lot Attendent Feburary 2021- May 2021

7-Eleven Ogden, UT

Sales Member August 2020 - March 2021

SFN Group, Inc. Ogden UT

Staffing Agency October 2019 – May 2020

Walmart Ogden, UT

Back Office packager Not recorded - June 2020

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