Customer Service High School
Resume:
EDUCATION
SKILLS
Montgomery, AL *****
RACHAEL EVANS
Advanced High School Diploma
General Studies
CRM Systems
Insurance
Quality Assurance Practices
Technical Installation Programming
Retention Strategies
Cross-Selling Expertise
Dual Screen Monitoring
Negotiation
ZenDesk Proficiency
Compliance
Collections
Salesforce
Skin Care
Product Jargon
Microsoft Office Proficiency
Payments Mgmt
Data Entry Software
Patient Access Knowledge
Logging Interactions
Call Flow Interactions
Up-Selling Techniques
Outbound Calling
Inbound Calling
Medical Assistance
Key Performance Indicators
Technology Support
Healthcare Knowledge
St. Amant High School
PROFILE
Experienced Customer Support Representative with a focus on delivering exceptional customer service and resolving technical issues promptly in a fast-paced environment. Skilled in troubleshooting services, equipment, and devices, ensuring optimal performance, customer satisfaction, and first-contact resolution. Proven track record of resolving customer issues on the first call and managing trouble ticket and survey systems efficiently. Committed to upholding company standards of excellence and contributing to a positive and collaborative work environment. EXPERIENCE
Aston Carter Remote November 2022 - April 2024 Conducted audits and reviews of healthcare
insurance practices, policies, and procedures to
ensure compliance with regulatory requirements and industry standards.
Identified potential areas of non-compliance or risk within healthcare operations, conducting
investigations and implementing corrective actions as needed.
Provided guidance on compliance regulations,
policies, and best practices to promote adherence
Vivint SmartHome Remote June 2021 - October 2022 Assisted with billing, collections, negotiations, account management, and product technical support services. Resolved billing discrepancies, processed collections payments, and updated customer account information accurately and efficiently.
Collaborated with cross-functional teams to escalate complex issues, prioritize enhancements, and improve overall product usability.
Healthcare Insurance Registration Specialist
Billing & Technical Customer Service Advisor
Maximus Remote February 2020 - May 2021
Managed escalated issues and complaints,
resolving complex problems efficiently and
effectively.
Implemented process improvements to enhance
the resolution workflow, resulting in an increase in issue resolution rate.
Assisted employees with stock inquiries and
problems via phone and email, maintaining a high
level of professionalism and satisfaction.
Customer Account Services Representative
**************@*****.***
Aveda Institute
Estheticians Certification
Skin Care
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