Customer Service Maintenance Technician
Resume:
Tiesha Jones
Baltimore, MD *****
***********@*****.***
An experienced and reliable housekeeper with 10+ years of experience in the cleaning industry. Possesses excellent customer service skills and a keen eye for detail. Proven ability to maintain a clean and safe environment, while reducing water and energy usage to save costs Authorized to work in the US for any employer
Work Experience
Senior Maintenance Technician
John Hopkins Applied Physics Lab - Laurel, MD
February 2020 to October 2023
• Sweep and mop floors
• Assist with striping, buffing, and waxing surfaces
• Clean or shampoo carpets
• Perform light window and wall cleaning duties
• Maintain equipment and supplies
• Follow workplace safety standards
• Attend breakdowns, identify fault and problem solve, with minimal downtime to production
• Carry out diagnosis of faults, the maintenance and repairs to all types of plant and equipment in a safe, timely and professional manner and return equipment to operational service
• Estimate length of time required to complete a job and likely consequences of failure to complete work within required timescales
• Identify and escalate any activity that has the potential to cause harm or damage
• Report breakdown root causes, equipment faults and concerns to management Housekeeper
HCR ManorCare - Towson, MD
October 2019 to January 2020
Responsible for making beds, changing linens, cleaning floors, vacuuming carpets, restocking medical supplies, using disinfectants, and applying infection-control policies. Cleaned and organized bedrooms
HOUSEKEEPER
MOUNTAIN MANOR TREATMENT CENTER - Baltimore, MD
May 2018 to September 2019
• Implemented new cleaning processes and team strategies
• Established and maintained clean and comfortable environments.
• Provided clean towels and linen, vacuumed room carpets as well as cleaning elevators, hallways, lobbies, stairways and hallways.
HOUSEKEEPER
Majestic Maids - Baltimore, MD
April 2016 to November 2017
MAJESTIC MAIDS
• Ensure cleanliness of bed linens, patient laundry, and private/semi-private rooms.
• Empty and clean waste receptacles throughout facility.
• Stock and maintain housekeeping carts and storage rooms.
• Attend routine in-services and staff meetings to guarantee quality service delivery.
• Assist with departmental needs when facility is short-staffed or requests support.
• Maintain positive working relationship with residents, families, and staff. SELF EMPLOYED
SELF EMPLOYED
June 2014 to September 2015
• Provided continuous supervision to children during indoor and outdoor activities and created and maintained safe learning and playing environments.
• Organized and executed activities schedules, developed and reinforced daily routines, and taught children good hygiene habits.
• Observed and documented children's behavior and progress, and provided written and verbal updates to parents; notified parents of potential behavioral issues. Commercial Cleaner
Pure environment - New York, NY
November 2013 to March 2014
• Responsible for the overall cleanliness and sanitation of the residents' rooms, bathrooms and common areas including scrubbing, mopping, vacuuming, polishing, dusting, windows and using germicides.
• Monitor and maintain housekeeping supplies.
• Clean and maintain housekeeping equipment.
• Respond appropriately to resident's special requests.
• Observe and report any potential safety hazards.
• Collect linen and assist in laundry.
• Dispose of trash and other rubbish.
• Restock toilet paper, paper towels, soaps and other products.
• Adhere to safety and hygiene guidelines and OSHA standards. Education
High school or equivalent
Benjamin N Cardozo High School - Bayside, NY
September 1993 to March 1997
Skills
• HOUSEKEEPING
• EXCELLENT COMMUNICATION SKILLS
• PUNCTUAL
• HIGHLY ORGANIZED
• Time Management
• Customer Service
• Hospitality
• Cleaning Experience
• English
• Environmental Services
• Laundry
• Laboratory experience
• Buffing
• Floor care
• Organizational skills
• Communication skills
• Custodial experience
• Commercial cleaning
Additional Information
SKILLS
• Cleaning/Housekeeping
• Excellent communication skills
• Positive disposition
• In-depth knowledge of cleaning methods and operation of cleaning equipment
• Highly organized
• Punctual
• Great ability to work with a team
• ADULT & CHILD CPR/FIRST AID
Contact this candidate