Customer Service Call Center

Shunta N. Moody

**** ******* ****

Stone Mountain GA 30088

706-***-**** (c) *******@*****.***

WORK EXPERIENCE

UPS-seasonal help

Preloader – Doraville, GA September 2022-March 2023

Responsible for handling the loading and unloading of packages from UPS delivery trucks.

Responsible for ensuring that all packages are sorted, scanned and processed according to the company’s established protocols.

DXC Technology

*Insurance representative, III – Tucker, GA June 2017- February 2021

Provided exceptional customer service to members and providers of Medicaid.

Resolved any client requests in a timely and accurate manner.

Qualified to accurately obtain and process member demographic, medical, and insurance information.

Provided prompt and professional assistance by explaining claim approval and denials to providers.

Resolved problems for sensitive issues with limited need to escalate to managers; able to consistently diffuse frustrated clients.

Achieved high performance evaluations for call handling ability and quality of services provided to clients in fast paced, high volume call center.

Responsible for training new employees regarding daily functions, issue remediation and providing accurate information to clients.

Total System

*Account Research Specialist I-Columbus, GA January 2016 -June 2017

Became knowledgeable with clients products and services.

Completed updates of card holders/corporate accounts.

Facilitated recognizing the basis of cardholder requests that involved potential fraud, credit, collection or chargeback issues and resolved these issues.

*Mailroom-Columbus, GA March 2014-January 2016

Processed cardholder requests to send documents, statements, and letters regarding their accounts.

Updated accounts for multiple clients.

Covington Credit July 2011-February 2014

*Customer Service Representative–Columbus, GA

Greeted customers and determine their purpose for visit.

Verified customer credit worthiness.

Processed loan applications in Loan Master software program.

Operated multi-line phone system.

Contacted customer for collections and update records accordingly.

Managed cash drawer daily.

EDUCATION

Columbus State University, Columbus, GA

Bachelor of Science in Sociology, 40 credits completed.

August 2005- May 2008

Gwinnett Technology College, Lawrenceville GA

Associate degree in diagnostic medical sonography

August 2022-Present

SKILLS

Microsoft Office Call Center Operations

Customer Relations Communication

Time Management Problem solving

Claims resolution Data entry

Retail sales Call escalation

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