Project Management Customer Service

Dear Sir/ Madam:

Being a career-oriented person, I am seeking a challenging position within your organization where I can utilize my skills in Project Management along with my 10 plus years in Customer Service and Sales experience to benefit your company. My personal strengths are that I am detail oriented, a great communicator and multi-tasker. I build relationships and strategically collaborate across work groups to achieve mutual outcomes. My current management team often looks to my leadership skills to devise and determine ways of ensuring that all team goals are met on a day-to-day basis.

I believe I would be a resourceful and productive asset to your team, given the opportunity. I am confident, I am a reliable decision maker, I am a self-starter who works well independently, a strong contributor and a confident leader. As a quick learner I welcome new challenges.

I have an aptitude for identifying problem areas while providing and implementing successful solutions. Quite often I recognize ways to seize business opportunities that can lead to meeting and exceeding set department goals. With 6 years of Project Management experience under my belt, I feel I am better prepared and understand fully the concept of time management to ensure all deadlines and requirements of my workday are met.

I give complete commitment to any position I take on and would welcome the opportunity to speak with you personally to discuss how I can contribute to your organization. I am available for an interview; I can be contacted at the above phone number and I look forward to hearing from you. References are available upon request.

Thank you for your time and consideration.

Sincerely,

Orlanda McGee

Enclosure: Resume

PERSONAL OBJECTIVES AND GOALS

I am a sales and account management professional with 12+ years of experience and proven leadership skills. My personal goal is to exceed the expectations of any position with your company.

PROFESSIONAL EXPERIENCE

2010 – Current AT&T

Acquisitions/Account Executive 2020-Current

Account Manager 2018-2020

Sales Solution Consultant 11 AMC/Account Manager 2013-2018

Business Sales Consultant 2010-2013

Business Telcom sales

Managing over 2000 customers through a Salesforce module (ROME)

Contacted customers in designated market areas (Mid-Market) to sell.

Product Portfolio: Fiber circuits, Phone system, Local lines, wireless Products/services/supplies.

Organized meetings with customers at their site or an AT&T location, prepared sales documents, activity reports and forecasts spreadsheets as needed.

Sold Cyber security devices/service, wireless applications, Web Security and Firewalls

Researched and designed solutions for customers business and industry needs to identify new sales opportunities and created up sell presentations.

Maintained Total Billed Revenue at 100% or more

Supported an outside sales team of 4 in Business-to-Business sales.

Helped outside sales team sell devices/service, wireless applications, Web Security and Firewalls

Individually generated over $1 million in sales while maintaining 100% customer service surveys.

2008 - 2010 Chase Bank NA

Home Equity Loan Processor

Closing ratio of 60% resulted in my department being recognized as top in the region by national leaders. (National average 50%) Proficient in Point, DU, LP and mortgage management software

Cross-sold and up sold insurance products with 25% penetration

EDUCATIONAL EXPERIENCE

2015 Herzing University Madison WI.

Bachelor’s in business Admin

2004 Cardinal Stritch University Milwaukee WI.

Associate in Business Management

ACCREDITATIONS

2022 ATT

Progression to Level 3

2021 ATT

Cyber Security Certification

2017 ATT

Achievers Club Member

2016 ATT

AMC Million Dollar Club Member

2015 ATT

Six Sigma Green Belt Certified

2015 ATT

Completed PMP Certification Training Course

(Project Management)

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