Amanda
Cox
******************@*****.*** Experienced customer service representative with a
passion for helping customers and a commitment to
providing exceptional service.
EXPERIENCE
SKILLS
AS S I STA N T M A N AG E R Sep 2019 - Sep 2021
Communication Arbys Pineville KY
Patience Handled scheduling and payroll for a team of 15 employees.
Supported the Store Manager in daily operations and decision-
Conflict resolution
making.
Active listening
Created and maintained a positive work environment through
regular feedback and recognition.
LANGUAGES
AS S I STA N T M A N AG E R Sep 2021 - Jan 2022
Burger King Barbourville KY
French Advanced. Diploma in
Advanced French Maintained inventory control and optimized stock levels to meet
sales goals.
Managed a team of 10 sales associates in a retail setting.
Resolved customer complaints and issues in a timely and
professional manner.
C U STO M E R S E RV I C E Jun 2007 - Jun 2007
CSC Barbourville KY
Managed incoming customer inquiries and resolved issues in a
timely and efficient manner.
Utilized strong communication skills to provide exceptional service
and support to customers.
Consistently met and exceeded performance metrics related to
customer satisfaction and response times.
EDUCATION
D I P LO M A May 2002 - May 2006
Knox Central High School Barbourville KY