Customer Service A Team

Present

EDITH GARCIA

*********@*****.*** 832-***-**** Waller, TX 77484

Summary

Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic, and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.

Skills

Microsoft Office

Team Management

Organizational Skills

Problem Resolution

Reliable & Trustworthy

Processes and Procedures

Experience in Leadership

Improvement Plan Knowledge

Good Work Ethic

Experience

UPS Houston, Tx

Part Time Supervisor

08/2021 - Current

oComplied with company policies, objectives, and communication goals.

oResolved customer inquiries and complaints requiring management-level escalation.

oOrganized files, developed spreadsheets, faxed reports, and scanned documents to improve organizational workflow.

oMaintained organized filing system of paper and electronic documents.

oUtilized various software systems to facilitate movement, planning and scheduling.

oAnswered customer requests with information about product availability, shipping information and status updates.

oMonitored attendance and productivity for employees by maintaining accurate and updated records.

Manager Houston, Tx

El Capitan Seafood

May 2023 - December 2023

The UPS Store Inc. Cypress, TX

Manager

03/2015 - 01/2022

oManaged a team of employees, ensuring all tasks were completed on time and within budget.

oDeveloped and implemented strategies to improve team performance, including communication and collaboration.

oEstablished and maintained relationships with clients and vendors to ensure exceptional customer service.

oUtilized financial and operational data to identify areas for improvement and cost savings.

oMentored and coached staff, providing feedback and guidance to maximize potential.

oDeveloped procedures and policies to ensure compliance with company standards.

oMonitored budget and expenses to ensure operating costs were kept to a minimum.

oProven ability to lead and motivate a team to successful results.

oDeveloped and implemented successful strategies to improve customer service and increase team efficiency.

oSkilled in conflict resolution, problem solving, and communication.

oLed team meetings and one-on-one coaching sessions to continuously improve performance.

oEnforced customer service standards and resolved customer problems to uphold quality service.

oTrained employees on additional job positions to maintain coverage of roles.

oExercised good judgment and decision-making in escalating concerns and resolving issues.

oRecruited and hired qualified candidates to fill open positions.

oMonitored staff performance and addressed issues.

oLeveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures, and controls.

oCreated training modules and documentation to train staff.

oDirected day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.

oConnected with clients and developed strategies to achieve sales and customer service goals.

oAddressed customer concerns with suitable solutions.

oGuided employees on understanding and meeting changing customer needs and expectations.

Los Cucos Mexican Cafe Houston, TC

General Manager

Cashier Specialist

03/2012 - 05/2017

oInspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.

oSet and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.

oManaged staff schedules and maintained adequate coverage for all shifts.

oControlled labor hours and inventory costs through hand-on management and proactive changes.

oMaintained compliance with company policies and procedures for food safety, sanitation, quality, and customer service.

oOversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.

oInventoried stock and placed new orders to maintain supplies for expected demand.

oProcessed payments promptly for customers to exceed productivity standards.

oCompleted advanced cashiering functions such as processing returns, payment reversals and exchanges.

oWorked closely with front-end staff to assist customers.

oTrained new team members in cash register operation, stock procedures and customer services.

oPrepared daily cash register drawers by carefully counting out correct change levels and documenting totals.

Education and Training

Waller High School Wall, TX

High School Diploma

05/2005

Languages

Spanish:

Native/ Bilingual

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