Administrative Assistant Customer Service

Elizabeth Sexton

**** *********** ****, ** *****

412-***-**** ***********@*****.*** WWW: Bold Profile

Professional Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Skills

Coordination

Program File Distribution

Account Balancing

Internal Communications

Typing speed: 65 words per minute

10-key by touch.

Customer service.

Skilled in all office procedures and equipment

Knowledgeable on all Windows computer programs.

Work History

10/2015 to 05/2023

Administrative Assistant

AccuServ Pharmacy – Irwin, PA

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Restocked supplies and placed purchase orders to maintain adequate stock levels.

Executed record filing system to improve document organization and management.

Scheduled office meetings and client appointments for staff teams.

Handled putting away daily pharmacy orders, did bank deposits, payroll.

Provide help in the warehouse whenever my workload was slim.

04/2009 to 10/2015

Assistant Manager

Garda Logistics – Pittsburgh, PA

Supervised day-to-day operations to meet performance, quality and service expectations.

Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Kept financial records updated on a daily process.

Assisted co-workers in the vault room and sent out orders in a timely manner.

06/1987 to 12/2008

Reconciling Assistant

PNC Bank – Pittsburgh, PA

Greeted guests in with friendliness and professionalism.

Assisted manager in all aspects of business operations.

Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.

Worked closely with management to provide effective assistance for specific aspects of business operations.

Sorter room operator

Sent received checks through sorter machinery daily

Maintained production and quality standards.

Investigating and solving customer complaints.

Researched both customer's and teller's paperwork to determine the accuracy of the problem.

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