Customer Service Social Media
Resume:
Midland, GA *****
*********@*****.***
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PROFESSIONAL SUMMARY
Adept at complex problem-solving and fostering team development, I significantly reduced waste by 20% at Teris Salon through strategic sales and marketing
initiatives. My background with Pratt & Whitney honed my critical thinking and leadership, ensuring peak operational efficiency. Skilled in both regulatory compliance and sales presentation excellence, I excel in dynamic environments, driving success and growth.
SKILLS
WORK HISTORY
STEVEN GREEN
• Complex Problem-Solving
• Time Management
• Active Listening
• Critical Thinking
• Document Quality
• Compliance Requirements
• Regulatory Requirements
• Safety Standards
• Team Development
• Production Operations
• Product Tests
• Parts Installation
• OSHA Compliance
• Sales presentation excellence
• Sales presentations development
Enthusiastic RX Inspector eager
CURRENTSalon Owner/Operator, 03/1996
Teris Salon
Insurance Agent, 11/2023 - Current
Liberty National Life Insurance Company, Columbus, GA To contribute to team success through hard work,
attention to detail and excellent organizational skills
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Clear understanding of inspecting and training in
inspection
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• Motivated to learn, grow and excel
• SKILLS Continuous Quality
• Improvement
• Team Training
• Quality Process Audits
• Quality Control Checks
• Carried out day-to-day duties accurately and efficiently Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of
revenue goals
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Put together realistic budgets based upon costs and fees for successfully operating business
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Capitalized on social media platforms to increase
market awareness and recruit sales agents
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Trained and motivated employees to perform daily
business functions
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• Optimized team hiring, training and performance
Input income and expense details into database to track business finances and address variances
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Consulted with customers to assess needs and propose optimal solutions
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Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs
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Introduced excel program and effectively managed
employee mistakes to decrease overall waste by
[Number]%
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Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of
revenue goals
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Inspector Team Leader, 01/2011 - 05/2021
Pratt & Whitney
Supervisor, 01/2008 - 12/2010
CSA Security
Built strong relationships with clients through consistent communication and excellent customer service.
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Responded to customer calls swiftly to resolve issues and answer questions.
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Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
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Maintained high standards of customer service by
building relationships with clients.
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Continuously evaluated business operations to
effectively align workflows for optimal area coverage and customer satisfaction
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Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments
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Demonstrated respect, friendliness and willingness to help wherever needed
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Inspect aircraft parts for damages and to make sure paperwork match parts and lead a team to be
successful in our everyday task
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Directed all training of team so they can be the best and skilled inspectors.
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Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize
workflows.
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Handled customer complaints, resolved issues and
adjusted policies to meet changing needs.
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Evaluated employee performance and coached and
trained to improve weak areas.
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Maintained compliance with company policies,
objectives and communication goals.
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Developed training, task and process guidelines and communicated clear and concise directions to
employees.
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Interviewed, hired and trained new employees for
production positions.
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Wrote and submitted daily reports on security team operations.
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Team leader, 04/1990 - 06/1993
Army United States Army
Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
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Led team of 50 guards in monitoring high volume of traffic during peak hours and days.
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Managed team schedules to provide effective security coverage for military base needs.
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Tracked and prepared quarterly reports to present to leadership
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Evaluated employee performance and coached and
trained to improve weak areas
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Conducted employee evaluations to provide feedback and set expectations for future job performance
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Monitored workflow to improve employee time
management and increase productivity
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Introduced Microsoft/ excel scheduling needs to
successfully create long-term schedules for weekly daily shifts and 5 to 50 employees
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Worked to maintain outstanding attendance record,
consistently arriving to work ready to start immediately
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Managed quality assurance program, including on-site evaluations, internal audits and customer surveys, Managed food service operations, including menu
planning, food and supply purchases and inventory
coordination
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Applied knowledge of macronutrients and micronutrients to prepare healthy meals
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Maintained effective supply levels by monitoring and reordering food stock and dry goods
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Managed and supervise 60 soldiers for in-house food services and field projects to feed anywhere from 50 to 1000+ soldiers
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Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities
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Integrated intelligence activities into other military operations, plans and programs
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Oversaw teams planning, implementing and realigning field and base operational strategies
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Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote
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EDUCATION
Associates Degree, Business Administration, 03/1992 Draugons Jr. College - Knoxville, TN
High School Diploma, Business Administration And
Management, 06/1989
Carver High School - Columbus, GA
CERTIFICATIONS
safe working environment
Actively listened to customers' requests, confirming full understanding before addressing concerns
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• CQT - Certified Quality Technician
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