Store Manager Customer Service

*********@*********.**** edu Norwood, Taylor +1-781-***-****

WORK HISTORY

store manager at Burlington Stores

**/**** - **/**** (0 months)

Member at Massasoit Community College

**/**** - **/**** (2 years)

Member of Phi Theta Kappa Honor Society Completed full remodel of store. Store Manager at Burlington Stores

07/2011 - 09/2022 (11 years)

Burlington Stores - Worcester, MA Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

Managed inventory control, cash control, and store opening and closing procedures.

Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele. Roll out new initiatives for company.

Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

I ensured that all merchandising standards where in place by training and working with assistant mangers, Planned and executed seasonal sets as per company directive Executive bi yearly inventory process to ensure that company was profitable Trained staff on the importance of shortage control and implemented company shortage programs.

for both back of house and front of house

Store Manager at Old Navy

09/2003 - 04/2010 (7 years)

Old Navy - Dedham, MA Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

Managed inventory control, cash control, and store opening and closing procedures.

Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele. Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

HIred and on boarded new employees.

Roll out new initiatives for company.

Trained staff on the importance of shortage control and implemented company shortage programs.

for both back of house and front of house.

Planned and executed seasonal sets as per company directive Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.

Completed routine store inventories.

Prepared comprehensive reports detailing key KPIs such as sales figures customer demographics inventory turnover rate sharing data higher-ups actionable insights improvements needed areas.

Established and optimized schedules to keep coverage and service in line with forecasted demands.

Mentored team members to enhance professional development and accountability in workplace.

Maintained customer satisfaction with quick and professional handling of product returns.

Collaborated with upper management to develop strategic plans for store growth and expansion.

Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.

Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers. EDUCATION

Graduated 2026

Associate of Business Administration Business Adm

SKILLS

telephone consultations, 7 years

field administration, 7 years

time management, 7 years

management support services, 7 years

organize schedule, 7 years

administration, 7 years

prioritization, 7 years

communications, 7 years

scheduling meetings, 7 years

appointment scheduling, 7 years

collection skills, 7 years

front office equipment, 7 years

customer service manner, 7 years

clerical works, 7 years

preparing spreadsheets, 7 years

LANGUAGES

Spanish, Fluent

SOCIAL NETWORKS

Facebook, https://Robin Beamer Dalton

Twitter, https robinbdalton

Linkedin, https://Lindsay Bruney

ABOUT ME

I served in the military

I have a drivers license

I have management experience : 7 years

I have a security clearance

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