Customer Service A Team

Ashley Eicher

Wichita, KS • ***.*** •**** ************@*****.***

Results driven, highly motivated, experienced services professional – 13+ years. Proven record facilitating and managing negotiations, applying skilled customer service techniques, and helping to achieve organizational goals. Skilled at learning new processes/skills and applying “attention to detail” to identify key problems and apply advanced solutions to help bring VALUE to a team. Willing to go “the extra mile” to be the ideal teammate, cross-functional collaborator, and do whatever a team needs to be done.

WORK EXPERIENCE

Contracts Negotiator Fleetcor Technologies Wichita, KS May 2021 – PRESENT

Lead contract negotiator currently for 75+ distinct hotels and partners. Responsible for hotel/partner issue resolution, tax/invoice validation, and overall account satisfaction. Routinely lead service trend analysis and training corrections, initiate selected product research and contract projections, and creates daily reports for updated situational awareness and issue/solution identification.

●Led/Negotiated over 1k+ unique contracts with over 100+ entities resulting in $200k+ revenue

●Facilitated/Optimized process to acquire savings from contracts; resulted in ~6% drop in hotel rate

●Led/Resolved ~200 differentiated client tickets; decreased resolve rate from ~5 days down to ~3

Item Return Engagement Lead Epic Sports Wichita, KS Jul 2019 – Mar 2021

Led, coordinated, and implemented the return process for over 10k distinct store items. Oversaw the QA/QC of authentic item returns and potential integration of items into store inventory for repurchasing. Determined and recommended marketability of items in potential secondary markets for cost recovery.

●Validated/Facilitated the return of 2k items monthly; resulted in reintegration of ~$40k inventory

●Implemented QA/QC process that rejected stolen or invalidated items; saved ~$2k monthly

●Oversaw the sale of 800 returned items into secondary markets; resulted in ~$20k revenue

Substitute Teacher Cibola County School District Grants, NM Jan 2016 – May 2018

Served as a substitute teacher for special education kids K-6 and general education classes K-6.

●Worked with teachers to develop daily lesson plans for class sizes ranging from 10-25 kids

●Oversaw/Taught lectures on biology, math, history, social studies, government, and music

Administrative Assistant Nell Hills Corporation Kansas City, MO Mar 2015 – Dec 2016

Served as the lead admin assistant to the President of the company. Managed schedule, phones, and meetings. Facilitated conference calls, prepared background materials, and drafted correspondence.

●Implemented acquisition of 100+ sets of fabric; results in seamless integration into operations

●Analyzed optionality of fabric brands and integration applicability; resulted in 15 new brands

Sales Associate IKEA Shawnee, KS Apr 2014 – Feb 2015

Assisted in the sales and product placement of bedroom furniture and mattresses. Served on the Safety and Security Committee and helped address customer inquiries, concerns, and questions.

●Assisted in the design and sale of the PAX wardrobe system

●Helped lead the 2014 “Soft Toys” for Education campaign

Admin Sales Manager Midpoint National Kansas City, KS May 2013 – Apr 2015

Supported warehouse operations via phone screenings and online order coordination. Organized and coordinated meetings and conference for executive team. Oversaw elements of order processing.

●Facilitated/Planned over 25+ meetings with key stakeholders and 3rd party vendors

Implemented on-time order processing ensuring 600+ orders validated and shipped

EDUCATION

Associates “General Studies” NM State University Grants, NM

2016 – 2018

B.A. “General Studies” (152 credits - ongoing) NM State University Grants, NM

2016 – TBD

ACCOMPLISHMENTS

High School: 2x Soccer letter winner • Volleyball Team • Basketball Team

College: Dean’s list (2x semesters) • German Club • Worked 20/30 hours weekly

Volunteer: Help 2 different family members with child rearing • Support 63yr mother with daily needs

SKILLS

Communication • Collaboration • Applies Learning • Work Ethic • Adaptability • Organization • Resiliency • Goal Oriented • Courage of Conviction • Integrity • Attention to Detail • Microsoft Word • Microsoft Excel

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