Customer Service Property Management

AMANDA P. KEACH

*** ******** *****

Johnson City, TN 37604

************@*****.*** Cell: 828-***-****

QUALIFICATIONS

20+ years experience interacting with customers (customer service environment, retail, property management) including courteous telephone etiquette and professionalism

Strong oral, interpersonal and written communication skills

Computer proficiency in Windows-based applications

Ability to show patience and empathy while expressing assurance and confidence

Excellent ability to balance and complete priorities

Positive, make-it-happen attitude and reliable work ethics

240 Earned university credits and equivalent experience

EMPLOYMENT HISTORY

Woda Cooper Corporation, Columbus, OH 2019 – 2023

Community Manager, Pennington Crossing Apartments, Johnson City, TN

Oversee day-to-day operations of a 42-unit apartment community for seniors. Pennington Crossing is a Low Income Housing Tax Credit community with income limits, working with Section 8 and housing assistance programs. Work with Yardi Voyager, Zavanta, Asset Panda computer programs for records management, file auditing, compliance of tax credit requirements. The Community Manager attends to residents’ needs, above all else, and supervises a Service Technician and numerous vendors to maintain a beautiful, clean, safe, serene living environment.

Keach Communications, MD, DC, VA, NC, TN 1997-2023

Self-. employed, part time, home-based: Writer, Editor, Publisher for building contractors, homeowners associations, Chamber of Commerce, social media, communities and friends. Create monthly meeting minutes, newsletters, correspondences, reports, with art work and interest-grabbing formats. Virtual office manager, file auditor, compliance specialist, records management, creating contracts, invoices, tracking communications and documents. Samples available upon request.

Charles E. Smith Property Management Corporation, Crystal City, VA 22 years

Wallace H. Campbell Property Management Corporation, Baltimore, MD

Property Management Supervisor, Full Time - Permanent

Oversee management of residential, condominium, apartment, and commercial communities. Held professional property manager’s license. Supervise staff, contractors, renovations, marketing and security personnel. Maintain good relations with all owners, tenants and business owners. Maintain beautiful communities with excellent appeal and high occupancy. Create and oversee volunteer committees, monthly newsletters, reports to main business office, annual budgets, board meetings, meeting minutes. Responsible for property inspections and all aspects of repairs and maintenance. Serve as board member on all boards related to communities managed.

Shenandoah University, Winchester, VA 5 years

Grant Administrator, Part Time - Temporary

Temporary assignment working for U.S. Government grant from HRSA. Created and published PowerPoint presentations, records management, government grants compliance specialist, writing contracts, planning; implementing training programs for health professions students, coordinate conferences, seminars, online courses, and public relations activities with about 750 health industry students, professionals, university staff and community leaders.

Admissions Coordinator, School of Pharmacy, Full Time – Permanent

Managed contacts and created relationships with potential students; managed about 1200 annual applications; responsible for records management; worked with Admissions Committee to screen and qualify incoming students, scheduled interviews; worked with faculty and current pharmacy school students on numerous activities; coordinated Open Houses and seminars; assisted in preparing grant proposals.

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