Administrative assistant/Customer service associate

Pratiksha Limbachia

ADMINISTRATIVE ASSISTANCE

San Diego, CA 858-***-**** *******************@*****.***

Profile:

Dedicated Administrative Assistant with a proven track record of over 20 years in administrative support and compliance roles. Specialized in handling confidential documents and customer records, demonstrating a meticulous and precise approach to tasks. Highly organized and efficient, I consistently deliver excellent results while maintaining a focus on outstanding customer service. Thrives in fast-paced environments, excelling under pressure and tight deadlines. Objective:

I am seeking a challenging administrative role where my extensive experience, attention to detail, and commitment to providing exceptional customer service can contribute to the efficient operation of the organization. I am eager to leverage my organizational and communication skills to tackle new challenges and deliver consistent, high-quality results in a dynamic work environment. Experience

Poway Adult Day Health Care Center - Program/Administrative Assistant (03/06/2023 to Present)

• Assisted participants with diagnosed dementia or memory loss by:

Serving breakfast and lunch

Engaging in fun and interactive activities

Providing restroom assistance as needed

• Ensured a clean, safe, and orderly environment for participants

• Collaborated with a team to ensure comprehensive care throughout the day

• Responded positively to participant requests for assistance

• Redirected participants when necessary to facilitate socialization and a pleasant experience

• Maintained daily records and charts for each participant Biocept Laboratories, Inc. — Customer services Associate

(08/20/2020– 07/14/2022)

• Verify patient demographic information against the submitted test requisition form.

• Perform accurate data entry of patient information into the computer system for tracking purposes.

• Meet key production metrics and quality measures to ensure timely and accurate results.Unpack and route specimens to their respective staging areas.

• Pack and ship specimens to proper testing facilities when required.

• Properly prepare and store excess specimen samples.

• Resolve and document any problem specimens.

• Handle client and patient inquiries over the phone and via email with charisma and professionalism.

• Report positive test results to skilled nursing facilities, universities, doctors, and primary schools.

• Create procedures for logistics reconciliation, including investigating shipment delays and supply receipt.

• Introduce and prepare biological specimens for the laboratory to ensure accurate processing.

• Open specimens and pour them into secondary containers in preparation for analysis and testing. BAPS Temple Religious (Voluntary Teacher) 08/01/2020 to Present

• Currently teach on Weekends Hindu Swaminarayan faith to women adult at Baps Swaminarayan temple (San Diego)

Administration Compliance Office, HMRC (16/04/2012 to 30/10/2019)

• Inputting and updating customer records accurately on electronic forms.

• Processing work lists, emails, memos, and telephone referrals from other business units.

• Handling routine customer inquiries through various channels (phone calls, written correspondence, emails).

• Performing security checks related to customers.

• Collecting data from various sources for decision-making, including departmental guidance and customer records.

• Gathering and reviewing relevant basic data to support decision-making processes.

• Providing accurate and relevant information to customers and supporting colleagues.

• Contributing to team problem-solving, identifying issues, and suggesting opportunities for improvement.

Religious Teacher 2000 to 06/05/2018 (Voluntary work)

• Instructed Hindu faith to children aged 14-23 at the local temple.Conducted activities encompassing Dance, Drama, Speech, and Sports.

Gujarati Language Teacher (28/9/98 to 09/09/2017)

• GCSE Gujarati at the Gujarat Hindu Society community center.Responsible for both setting and marking exam papers.

Administration Assistant, HMRC, (29/07/2002 to15/04/2012)

• Conducting thorough verification of birth certificates submitted by applicants to identify and prevent fraudulent documents.

• Facilitating seamless communication by forwarding relevant correspondence to the appropriate teams within the organization using both postal and fax services.

• Managing outbound mail to customers and ensuring the safe return of any valuable documents they have submitted.

• Adhering to established protocols and guidelines, efficiently sending documents to storage for archival purposes.

• Playing a key role in team performance by calculating daily statistics, presenting comprehensive reports to the manager to aid in strategic decision-making. Administration Assistant, DWP, (11/10/1999 to 28/07/2002)

• Proficiently operating slitting machines to ensure efficient and accurate processing of materials.

• Responsible for the secure handling of valuable items and documents within the operational workflow.

• Managing the dispatch of registered and recorded mail, including foreign documents, Giro, and cheques, with meticulous attention to detail.

• Streamlining team operations by proactively ordering and managing necessary stationery supplies.

• Engaging with and resolving inquiries through both inbound and outbound telephone calls to maintain effective communication.

• Contributing to team development by leveraging relevant guidance to train new staff members, ensuring a smooth onboarding process.

Education

• B.Sc. Chemistry (Pune University, India)

• GCSE Gujarati (A*)

• Hindu religious faith exam (A*)

Courses Attended

• Effective Time Management

• Effective Communication

• Data Protection & Data Security

Skills & abilities

• Time Management

• Problem solving

• Communication

• Teamwork

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