Customer Service Business Development

Gail Hughes ***** Woodmere Court, #***, Centreville, VA 20120

Telephone: 571-***-**** E-mail: **********@*****.***

Professional Profile

Experienced marketing associate skilled at customer service, account management and database administration. Strong communications and multi-tasking. Excel at resolving issues and ensuring customer satisfaction.

Skills & Abilities

Customer Service

Sales/Advocacy

Communications

Business Development/ Strategic Sales

●Provided customer care at Washington Post podcasts.

●Participated in phone banking to recruit volunteers.

●Supported internal clients for Internet product launch.

●Managed database to track accounts & resolve issues.

●Coordinated logistics for conference of 165 presentations.

●Supported trade show clients; managed shipping vendor.

●Created student business club. Led first conference.

●Sold trade show spaces and conference advertising.

●Increased existing customer sales by cross- and up-selling.

●Called voters about public policies using auto dialer.

●Recruited speakers & funders for student conference.

●Managed telemarketing vendor qualifying sales leads, supporting ad campaign. Trained & monitored team.

●Reported product quality; benchmarked client features.

●Produced marketing research reports for IT clients.

●Created crowdfunding campaigns; designed Social ads.

●Authored sales scripts, talking points, customer case studies, and objection handling guides for sales initiatives.

●Wrote web content, blog posts & online brochures.

●Prepared successful MS Powerpoint sales presentations.

●Designed PR partnership for education non-profit.

●Initiated knowledge management system for grants.

●Created bundled sponsorship and ad pricing packages.

●Co-authored successful proposal to qualify direct marketer to provide Microsoft’s e-marketing services.

●Wrote successful proposals for $50,000 gift by Comcast.

●Contributed to planning annual team fundraising event.

Experience

Healthy Schools International: Burke, VA, & Bo, Sierra Leone

Development & Event Planning, February 2015 – March 2016; July 2017 -March 2019

Washington Post (Sparks Group Recruiting): Washington, DC

Customer Care Representative, October 2018 – May 2019

US Presidential Election: Fairfax, VA

Recruiter, Volunteers & Voters, August – October 2016

Focal Partners: Fairfax, VA

Consultant, Marketing Research & Analysis, 2005 - 2007

Freddie Mac (Princeton Information Consulting): Vienna, VA

Marketing Consultant, Affordable Housing Division, 2004 - 2005

Communities In Schools: Alexandria, VA

Business Development & Public Relations Consultant, 2004

Chemonics International, Partners of the Americas, Computer Frontiers, JAM Communications, Education Development Center: Washington, DC

Business Development Consultant, 2002 - 2004

Cable & Wireless Global: Vienna, VA

Marketing & Product Manager, 2000 - 2001

AcademyHealth (former Association for Health Services Research): Washington, DC

Account Manager, Conference Trade Shows, 1996 - 1998

American Academy of Facial Plastic & Reconstructive Surgery: Washington, DC

Meetings & Courses Manager, 1996 - 1998

NAFSA: Association of International Educators: Washington, DC

Conference Trade Show & Sessions Manager, 1992 - 1995

World Bank & Inter-American Development Bank: Washington, DC

Bilingual Secretary, 1991 - 1992

American Language Academy: Madrid, Spain

English Professor, 1990 – 1991

Education

Digital Marketing Certificate; Honor Society – December 2020

Northern Virginia Community College – Centreville, VA.

Masters of Business Administration; Honor Society – 2000

Georgetown University -- Washington, DC

Bachelor of Arts, Major: Spanish; Honor Society – 1990

University of Virginia – Charlottesville, VA

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