Sam's Club Sales Associate

LIZA GONZALEZ

Humble, TX *****

713-***-**** - **********@*****.***

PROFESSIONAL SUMMARY

Proven leader with extensive experience in staff supervision and workflow planning, notably at Circle K where I maintained 100% on state inspections. Excelled in cost control and scheduling, enhancing team efficiency and customer satisfaction at Sam's Club#6367. Skilled in fostering strong customer relationships and driving results through effective team development and training.

SKILLS

Staff Supervision

Scheduling

Workflow Planning

Cost Control

WORK HISTORY

07/2022 to 08/2022 Kitchen Manager

Circle K – Magnolia, TX

Checked and tested foods to verify quality and temperature. Developed kitchen staff through training, disciplinary action, and performance reviews.

Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.

Maintained 100% on all inspections conducted by the state. 08/2011 to 01/2015 Sales Associate

Star Stop #51 – Humble, TX

Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Engaged with customers to effectively build rapport and lasting relationships. Provided positive first impressions to welcome existing, new, and potential customers.

Answered customer questions about gas pricing, directions, and merchandise. 10/2009 to 07/2011 Sales Associate

Timewise Food Store – Humble, TX

Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Helped customers locate products and checked store system for merchandise at other sites.

Engaged with customers to build rapport and loyalty. 07/1999 to 09/2001 Supervisor of Frontend Operations Sam's Club#6367 – Humble, TX

Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Solicited customer feedback to identify and improve on areas of weakness. Developed and implemented customer service policies to enhance satisfaction. Boosted team performance by developing customer service training materials and conducting service training.

EDUCATION

03/2006 Diploma: Pharmacology

Texas School of Business - Houston, TX

08/1998 GED

New Caney High School - New Caney, TX

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