Customer Service Representative

Gleneisha Hayter

T: 209-***-**** E: ****************@*****.***

SUMMARY

Looking to find a customer service or dispatching position with a great company. Hard-working individual with over 9 years of experience. Detail oriented employee with drive and determination to perform my very best at all times. HIGHLIGHTS

*Microsoft Office Proficient *Can Take & Give Directions

*Team Player *Problem Solver

*Punctual *Organized

EXPERIENCE

Prism Team Services August 2007 - 2017

Stockton, CA

Customer Service Representative/Dispatcher

● Check-in truck drivers by entering names & check-in/out times into the AS400 system.

● Assign freight trucks to appropriate doors for delivery and/or pick-up.

● Process delivery/drop-off paperwork (packing lists, weight info, etc.)

● Dispatch information to drivers giving directions to drop-off stations and appropriate personnel.

● Phone coverage, set appointments, inbound & outbound logs, email correspondence, filing, daily inputting of incoming & outgoing orders in company OP (order processing) system.

● Train new employees of correct company practices, rules and regulations. United Facilities March 2017 - 2019

Stockton, CA

Shipping clerk/scheduler

● door assignment

● schedule trucks for local food banks

● do daily task and functions in excel

● enter information in SAP

● Perform other related duties as they arise.

● train new employees on processes and procedures

Wayfair LLC October 2019 – Present

Lathrop, CA

shipping clerk

● load assignment to ensure trailer are ready for load and reloading

● check driver in and out help drivers with questions and concerns

● process paperwork enter info to complete for driver destination

● perform daily yard checks

EDUCATION

San Joaquin Delta College May 2013

Stockon, CA

A.A. Degree – Culinary Arts

References available upon request.

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