Customer Service Support

GISELLE EMILY CAMPOS

Dallas, TX,United States 972-***-**** ***********@*****.***

SUMMARY

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. SKILLS

Memory retention

Point of Sale (POS) system

operations

Contract Preparation

Product Sales

Upselling

Payment Processing

Scheduling

Data Entry

Complaint resolution

Paperwork Processing

Call Management

Data Collection

Customer Service

Interpersonal Skills

Customer Support

EXPERIENCE

04/2024 - Current Restaurant Waiter

riveras salva tex mex - Princeton, Texas, SON

Prepared and conducted on-site training sessions for wait staff on customer service, food safety, and proper table setting. Developed instructional materials such as workbooks, handouts, job aids, videos, multimedia visual aids and online tutorials. Provided guidance to new waiters in learning the menu items and their ingredients.

Answered phone calls providing information about restaurant services, hours of operation, menu items .

Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.

Checked on guests during meals to ensure satisfaction with each course. Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.

Resolved customer complaints in a polite manner according to company policy.

Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.

08/2023 - 02/2024 Waitress Supervisor

texas roadhouse - Dallas, Texas, SON

Supervised waitstaff to ensure quality customer service and satisfaction. Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.

Monitored employee performance, identified areas of improvement, and provided feedback.

Analyzed financial reports such as sales data and labor costs for management review.

Managed staff payroll activities including time-off requests, attendance tracking, overtime approval.

Monitored cash register operations during shifts for accuracy of transactions.

Resolved customer complaints in a timely manner with professionalism. 06/2022 - 08/2023 Customer Service Representative

Tuff Shed - Lancaster, Dallas, SON

Answered customer inquiries and provided accurate information regarding products and services.

Provided excellent customer service to resolve customer complaints in a timely manner.

Gathered customer feedback through surveys and used the data to improve customer service

Processed transactions using a point-of-sale system. Provided accurate information about products, prices and services. 03/2021 - 02/2022 Salesperson

momentum solar - Allen, Texas, SON

Developed and implemented strategies to meet sales quotas. Analyzed customer feedback to identify areas of improvement in product offerings.

Gathered data on competitors' pricing, products, and promotional activities.

Participated in trade shows, conferences, and other marketing events. Performed regular follow-ups with clients to ensure satisfaction with purchases.

EDUCATION AND TRAINING

05/2022 High School Diploma

Scurry Rosser High School - Scurry, Texas

LANGUAGES

Spanish: First Language

English: C2

Proficient

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