Customer Service Representative

PATRICIA ALLEN

Atlanta, GA ***** 470-***-**** **************@*****.***

Successful Receptionst/Customer Service Assistant with a number of years of experience, addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Assistant Customer Service Manager, 03/2023 - 08/2023 German Consulate – Atlanta, GA

Resolved customer complaints while prioritizing customer satisfaction and loyalty. Took ownership of customer issues and followed problems through to resolution. Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Helped large volume of customers every day with positive attitude and focus on customer satisfaction. Maintained and managed customer files and databases. Customer Service Representative/Morehouse Health, 04/2020 - 11/2022 Allied Universal Security Services – Atlanta, GA

Handled customer inquiries and suggestions courteously and professionally. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Offered advice and assistance to customers, paying attention to special needs or wants. Provided primary customer support to internal and external customers. Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Employee Service Representative, 11/2018 - 11/2020 Allied Universal / Georgia Aquarium – Atlanta, GA

Performed basic administration processing and approval of transactions, data input and verification of documentation.

PROFESSIONAL SUMMARY

WORK HISTORY

Identified and resolved employee issues and anticipated future needs by explaining, suggesting and providing information to successfully perform duties. Delivered accurate, consistent and timely responses to HR process, system and policy requirements Promoted employee welfare by maintaining proper protocols throughout investigations and disciplinary procedures.

Answered management and employee questions, interpreted contracts and resolved issues. Collaborated with managers to identify and address employee relations issues. Improved office efficiency by effectively managing internal communications and correspondence. Developed disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents and terrorist attacks.

Associate of Arts: Sociology, 2010

Merritt College - Oakland, CA

Relevant Coursework: Psychology & People Management Professional Development: Customer Service A & B

Completed Intro to Communications course

Completed Competency in Business English

Inter-Department Collaboration

Research and Due Diligence

Training and Mentoring

Proficient in Typing, Spelling and punctuation

Problem Solving

Attention to Detail

Multitasking Abilities

Active Listening

Written Communication

Analytical Thinking

EDUCATION

SKILLS

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