Customer Service Sales Associate

**** **** ****** #** • HYATTSVILLE, MD *****

***- ***- **** • **************@*****.***

FREDDIE MASSEY

OBJECTIVE

To pursue a career that uses all my talents and skills, provides daily challenges, and has future growth.

FUNCTIONAL SUMMARY

• Reliable with superior work ethic and excellent satisfaction history

• Exceptional communication and customer service support

• Highly skilled in sales and strong negotiation and problem-solving abilities

EMPLOYMENT

October 2011-October 2018 Crystal Springs Water Laurel, MD Merchandiser

Contract support to Fannie Mae regional locations in Washington, DC and Herndon, VA to provide retail and management services

Maintained relationships with regional offices – answered questions, responded to special requests, and described product features.

Maintained stock supply, inventory and observed product usage; removed damaged or freshness-dated products; tidied areas; and provided optimum use of products.

Updated job knowledge by participating in educational opportunities and maintained personal networks.

Enhanced merchandising and organization reputation by accepting ownership for accomplishing new and different requests; explored opportunities to add value to job accomplishments. October 2010-October 2011 Adcomm Digitel Washington, DC Sales Associate

Assisted customers with purchases of wireless devices and accessories, achieved and exceeded sales targets.

Remained knowledgeable of products, services, promotions, and policies.

Conducted inventory of all store products.

December 2008-October 2011 Darcars Lanham, MD

December 2006-December 2008 Lindsay Ford Wheaton, MD December 2004-December 2006 Koons Ford College Park, MD Sales Consultant

Established relationships with customers in the purchase of new and used vehicles.

Maintained contact with existing customers through meetings, e- mails, and by phone.

Advised customers regarding payment options: loans and leasing banking terms.

Maintained familiarity with vehicles and stayed updated regarding competitor’s products.

Kept up to date on changes in pricing, leasing programs, incentives, campaigns, and tradeshows.

October 2004-December 2006 Just Tires Langley Park, MD October 2000-October 2004 Good Year Marlow Heights, MD Tire Technician/Auto Mechanic

Assisted customers in all tire servicing jobs, which includes mounting, dismounting, balancing, repairing and inspecting.

Oil and filter changes.

Responsible for installing and checking wiring.

All housekeeping duties in service areas.

EDUCATION

2000 Lincoln Tech Columbia, MD

ASE Certification

1996 Anacostia High School Washington, DC

High School Diploma

REFERENCES

Available upon request

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