Data Analyst

Ligia Elizondo Loría Full Stack Developer & Data Analyst

*********@*****.*** +(506-******** / +(506-******** San José, Costa Rica. Costarican Female linkedin.com/in/ ligia-elizondo-loria

Professional Experience

2024 – present

Heredia, Costa Rica

Master Data Analyst I (temporary contract, 6 months) Kimberly Clark

•Coordinated the creation and maintenance of master data to ensure accuracy and quality according to company standards.

•Provided ongoing support to business units for optimal master data management and minimized errors.

•Participated in data digitization and automation projects to enhance operational efficiency.

•Assisted in managing the implementation of new systems, ensuring smooth transitions and minimal disruptions.

•Designed and conducted a 4-day Power BI training to improve data visualization and analysis skills.

•I provided training and guidance to colleagues transitioning from another region within the Master Data Vendors department to join the Coupa project.

•Utilized tools such as Microsoft Office, Excel, ERP systems, and acquired knowledge in BI and SAP.

2021 – 2023

San José, Costa Rica

Data Analyst

Bet BUSR

•Successfully extracted daily deposits and player data from macro systems, ensuring accurate and timely data acquisition.

•Enhanced daily, weekly, and monthly reports for customer service, marketing, and operations, elevating the quality and relevance of insights provided.

•Utilized SQL Server, Workbench, and Tableau to meticulously analyze and cleanse the database, ensuring data accuracy for generating insightful reports.

•Demonstrated data manipulation skills by tailoring reports to the specific requirements of diverse departments within the company.

•Provided robust support to colleagues from various departments, addressing report requests and aiding in the effective utilization of BI tools. 2017 – 2020 Bet Machine Hostess

Heritage Sportsbook

•Effectively addressed customer inquiries about products, services, and company details, showcasing strong communication skills and a customer-centric approach.

•Provided tailored advice and assistance to customers, demonstrating an attentiveness to individual needs and preferences.

•Expertly handled customer questions on merchandise availability, sales, pricing, and upcoming company changes, contributing to a positive customer experience. 2014 – 2015 Administrative Assistant

Marketing Design

•Produced polished memos, letters, and marketing copy, contributing to the achievement of business goals.

•Collaborated with vendors, contractors, and professionals to manage orders, guide activities, and effectively convey instructions, ensuring smooth operations.

•Efficiently managed general office tasks, including managing phone calls, message routing, and visitor greetings, maintaining a well-organized office environment.

•Developed and maintained spreadsheets and databases to monitor, analyze, and report on

•performance and sales data, aiding in informed decision-making. 2011 – 2012 Technical Support Agent

Concentrix

•Initiated and managed service tickets for equipment maintenance, ensuring timely resolution

• of maintenance requests and smooth operation.

•Provided comprehensive user support by engaging with end-users through email, phone,website live chat, and forums, addressing inquiries and resolving issues effectively.

•Ensured optimal customer satisfaction by following up with clients after support interactions, confirming resolution success and reinforcing positive customer relationships Education

2023

LATAM, Costa Rica

Full Stack Developer

4Geeks Academy

2022

San José, Costa Rica

Technician in Data Analysis

Tecnológico de Costa Rica (TEC)

2015

San José, Costa Rica

High School Diploma

Universidad Estatal a Distancia CONED

Projects

2023/10 – 2023/10 MOV+

MovPlus is a movie catalog application

MovPlus is a movie catalog application designed to enhance your entertainment experience by indicating movies that suit your time availability and genre preferences. This application becomes your personal movie advisor, helping you find movies that fit Perfectly fit into your schedule and match your movie tastes. Whether you have a free hour or a full afternoon to watch movies, MovPlus will provide you with options suited to your available time and genre preferences. It is the ideal tool to simplify your choice of movies. movies and ensure that every movie you watch is a perfect choice for you.

Skills

Windows Proficiency Excel Anger Management Customer Service Power BI SQL Server Technical Support Anger Management HTML JavaScript CSS Python React Bootstrap Node.js Flask MySQL SAP FOPEX

Languages

English

B2+

Spanish

Native

Portugués

A1

Contact this candidate