Customer Service Representative
Resume:
KA'MORA BROWN
Kansas City, MO
**********@*****.***
Dedicated Customer Service Representative motivated to maintain satisfaction and contribute to company success. Proven ability to establish rapport with clients and exceed monthly performance goals. Reliable and driven, with strong time management and prioritization abilities. Willing to relocate to: Tulsa, OK
Authorized to work in the US for any employer
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
CSR - Customer Service Representative
Kforce Professional Staffing & Solutions - San Diego, CA June 2023 to October 2023
• Inbound calls
• Health insurance
• Medicare Medicaid trained
• Answered inbound and outbound calls.
• Edited order declines.
• Sent email confirmations to customers to confirm their orders.
• Ordered medicine and covered insurance policies.
• Went over insurance policies
• Modified insurance plans
• Made payments for insurance account holders
• Performed data entry for customer information, orders, shipments and Insurance
• Managed client records
• Set up client appointments
• Performed customer service surveys
• Provided policy and service information
• Assisted customers with a warm and professional attitude
• Answered general questions
Customer Service Representative (Remote)
Cummins Emission Solutions, Cummins Inc - Atlanta, GA August 2021 to April 2023
1. Inbound and outbound calls
Order management
Order entry
• Managed customer accounts
Greeted customer's
• Conducted customer service surveys
• Handled reservations
• Resolved customer issues
• Collected and documented orders
• Responded to inquiries and issues
Responsible for troubleshooting application
Customer Service Representative (Remote)
Lee Enterprise Bhmedia Inc - Tulsa, OK
March 2018 to September 2020
• Handled online orders and credit card transactions
• Resolved customer information and complaints
• Answered calls from customers
• Provided policy and service information
• Assisted customers with a warm and professional attitude
• Answered general questions
• Managed client records
• Performed data entry for orders
Customer Service Representative/Call Center
Capital One auto finance - Tulsa, OK
December 2017 to February 2018
In bound calls
Auto finance department
Record call information in accounts
Call Center Representative
AT&T Business Customer Care - Tulsa, OK
January 2017 to November 2017
Inbound/outbound calls
Sales
Customer service
Customer Service Representative/ Telemarketing
Carma Productions Inc - Buck Head, GA
January 2016 to August 2016
• Meet weekly goals of setting more than thirty-five appointments for the call centers metrics
• Call different businesses that received positive feedback about their customer service being gay friendly.
• Advertising for the LGBTQ community through mobile application and online website. Customer Service Representative
Alorica for Verizon - Barrett, GA
June 2015 to January 2016
• Answers inquiries by clarifying desired information; researching, locating, and providing information.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfills customer requests by clarifying desired information; completing transactions; forwarding requests.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Maintains call center database by entering information. Customer Service Representative
United Health Group Optum Rx - Overland Park, KS
September 2014 to April 2015
• Answered inbound and outbound calls.
• Edited order declines.
• Sent email confirmations to customers to confirm their orders.
• Ordered medicine and covered insurance policies.
• Went over insurance policies
• Modified insurance plans
• Made payments for insurance account holders
• Performed data entry for customer information, orders, shipments and Insurance
• Managed client records
• Set up client appointments
• Performed customer service surveys
• Provided policy and service information
• Assisted customers with a warm and professional attitude
• Answered general questions
Customer Service Representative
JcPenny Call Center - Lenexa, KS
February 2013 to August 2014
• Answered inbound and outbound calls.
• Edited order declines.
• Sending emails notifying customers of their orders.
• Helped new employees with understanding their jobs more and helping them learn different ways to deal with customers and different situations.
• Typing (50 wpm)
• Utilized Soft Skills Training.
• Different computer systems: Excel, Microsoft office Certified Nursing Assistant
Ridge Crest Nursing Home - Warrensburg, MO
January 2012 to December 2013
• Maintained records of patient care, condition, progress, or problems to report and discuss observations with Supervisor or case manager.
• Checked patients vitals.
• Assisted patients with mobility issues by assisting them in and out of bed, bath, wheelchairs, or automobiles and with dressing and grooming.
• Cared for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care.
Direct Support Professional
Triality - Kansas City, MO
May 2012 to April 2013
• Maintained records of patient care, condition, progress, or problems to report and discuss observations with Supervisor or case manager.
• Checked patients vitals.
• Assisted patients with mobility issues by assisting them in and out of bed, bath, wheelchairs, or automobiles and with dressing and grooming.
• Cared for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care.
• Presented great customer service to customers.
Direct Support Professional
Centrinex - Overland Park, KS
July 2011 to January 2013
Provided information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Checked to ensure that appropriate changes were made to resolve customers' problems.
• Determine charges for services requested, collect deposits or payments, or arrange for billing. I bring over four years of office/customer support experience working within high-volume call center environments. I am an excellent communicator with strong time-management and customer needs assessment skills. Exercise independent judgment, decision-making, and problem solving abilities. Education
High school diploma
Raytown South Sr. High School
Skills
• Payroll
• Inventory Control (3 years)
• Management
• Upselling
• Outbound sales
• Outside Sales
• Research
• Makeup application
• Negotiation
• Communication skills
• Customer support
• Case management
• Administrative Experience
• Nursing home experience
• Marketing
• Microsoft Powerpoint
• Vital signs
• Laundry
• Direct support
• Quality Assurance
• Time management
• Inside Sales
• Cashiering
• Customer service
• Sales
• Organizational skills
• Microsoft Excel
• Telemarketing
• Product management
• Salesforce
• Business Development
• Typing
• Medical Terminology (10+ years)
• Data entry
• Cleaning
• English
• Account Management
• Order entry
• Medical Billing
• Leadership Training (3 years)
• Order Management System
• CRM Software
• Cold calling
• Pricing
• Project Management
• Microsoft Outlook
• Sales Support
• Financial services
• Software troubleshooting
• Zendesk
• Documentation review
• Operations management
• Medical coding
• Contracts
• Microsoft Access
• Analysis skills
• Windows
• SharePoint
• NetSuite
• Epic
Certifications and Licenses
CNA
Certified Coding Specialist
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