Customer Service Be A

Summary

Skills

Experience

Tuan Tran

San Jose, California 95135 831-***-****

**********@*****.***

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Determined and dedicated young professional with over 5 years of customer service experience. Good at troubleshooting problems with critical thinking strategies and building successful solutions. Excellent verbal and written communicator with strong background in cultivating positive relationships with customers and guests. Great with maintaining organized, clean and safe working environment with diligent attention to important details. Time Management

Ability to prioritize

Leadership

Materials preparation

Scheduling

Computer proficiency

Problem-solving abilities

Attention to detail

Customer Service

Forex/Stock Investor/Trader, 12/2021 Current

Self Employed Web San Jose, California

Increased trading profits by implementing effective risk management strategies and optimizing trade execution. Developed profitable trading strategies by conducting thorough market analysis and identifying trends. Enhanced portfolio performance through diligent research, stock selection, and timely adjustments to market conditions.

Applying strong and efficient analytical strategies to execute high probability trades resulting in profitable positions. Server, 09/2018 04/2021

Cheesecake Factory Inc Santa Clara, CA

Coordinating with all staffs to ensure quality working environment and address any possible arising complications. Listened to guest needs and responded promptly for personalized service. Communicated professionally with customers, colleagues, and supervisors. Demonstrated hospitality and customer service while greeting tables to heighten overall guests dining experience. Increased bill totals by suggesting drinks, desserts and other add-on purchases by at least 25% of total bill cost. Head Server / Shift Leader, 01/2015 07/2018

Sushi Time Seaside, CA

Oversee entire staff ensuring there is no issue and service is running smoothly. Delivered excellent service to guest and customer to enhance visit experience. Coordinated with management and team to deliver highest quality of customer service. Paid attention to attentive care that would result in positive feedback and increase in sales and tips. Delivered high end training to new employees on serving etiquette and serving professionalism. Intern, 06/2022 01/2023

Unite Here, Second Harvest San Jose, CA

Developed programs to meet current and expected manager demands. Attended meetings or seminars to obtain information for use in training programs or to inform management of training program status.

Facilitated and directed volunteers to their assigned destinations and roles. Analyzed problems and worked with teams to develop solutions Volunteer, 06/2022 01/2023

Second Harvest Santa Clara

Education

Participated in set-up, opening and closing procedures. Created processes, plans and systems to aid individuals suffering from homelessness by providing nutritional food resources.

Distributed canned and packaged food to the community of Santa Clara County every friday morning. Delivered dry food, poultry, fruits and vegetables to th elderly community in milpitas mobile homes once every Tuesday of the month.

12/2022 San Jose State University San Jose, CA

Bachelor of Science Public Health

12/2019 Monterey Peninsula College Monterey, CA

Associate of Science Public Health

06/2014 Seaside High School Seaside

High School Diploma

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