customer service and cashier duties many years experience

Rose McLennan

Thunder Bay, ON 807-***-**** ************@*****.***

Work Experience

Cashier: September 1982 – May 1988 and October 2003 – January 2023

Liquor Control Board of Ontario (LCBO) Thunder Bay

Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate product. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.

. Provided efficient and accurate cash transactions.

. Handled multiple payment methods securely, minimizing discrepancies and potential losses.

. Operated cash register for cash, debit and credit card transactions with excellent accuracy levels

. Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

. Adapted to new technologies implemented at POS systems.

. Assisted customers with enquiries and provided exceptional service resulting in positive feedback from shoppers.

. Assisted customers with returns, refunds and resolving transaction issues.

. Contributed to store success by maintaining high standards of cleanliness throughout the facility.

. Developed rapport with regular customers.

. Greeted customers entering store and responded promptly to customer needs.

. Stocked, tagged and displayed merchandise as required.

. Worked flexible schedule and extra shifts to meet business needs.

Owner/Operator Subway Franchise June 1988 – August 2002 Thunder Bay

Responsible for the business operations, financial oversight and daily operation of the business.

. Selected each new location sourcing contractors and equipment and marketing locations.

. Completed a food safety course, including the safe storage, handling and preparation of food for public consumption.

. Hired, trained, scheduled and supervised employees and Managers.

. Made purchasing agreements with approved vendors.

. Managed inventory and maintained adequate stock levels to meet demand.

. Managed all financial areas and oversaw operational aspects of three area locations.

. Maintained locations in good standing with corporate office, ensuring compliance with franchise agreements and brand standards.

. Administered schedules, payroll and deposits.

. Implemented procedures in accordance with legal requirements and ensured compliance with regulations, maintaining proper documentation and licensing requirements.

. Optimized work flow processes through careful analysis of operational needs and resource allocation.

. Communicated professionally with customers, responded to and resolved complaints.

Education

High school diploma Lloydminster Comprehensive High School, Lloydminster, AB

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