Customer Service Project Management
Resume:
Contact
**********@*****.***
Skills
• Operation Investigation
Management
• Critical Thinking
• Data Processing
• Evidence Gathering
• Project Management
• Microsoft Office Software
• Customer Satisfaction
Education
The Fisher Valley College
Bachelor of Science in Information
Technology
2012
• Graduate
Profile
• Dedicated with experience in achieving tangible results and cross team collaboration.
• Utilizes communication skills to build meaningful, trusting relationships that exceed client demands.
Experience
Operations Analyst
Wells Fargo International Solutions LLC Taguig, Philippines June 2021 - current
• Document Findings
• Determining Appropriate procedure to Analyze relevant information or data.
• Worked closely with managers and employees to ensure corrective measures for operational enhancements were implemented.
• Ensured processes, workflow, procedures and operations complied with regulatory standards by analyzing processes regularly.
Customer Service Representative
Wells Fargo International Solutions LLC Taguig, Philippines Aug 2016 – June 2021
• Maximized customer satisfaction by resolving service issues promptly.
• Addressed customer service enquiries quickly and accurately.
• Built rapport with customers through courteous and professional communications.
• Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
• Addressed technical difficulties by quickly identifying and troubleshooting customer issues to achieve timely first-time resolution.
Senior Process Executive
Infosys BPO Ltd. Taguig, Philippines July 2013 – Aug 2016
• Successfully managed, coordinated and regulated all processes within operations.
• End to end cycle procedure.
Sales Consultant
S&L Services Inc. Taguig, Philippines July 2012 – July 2013
• Handled credit and debit card payment processing to complete purchasing experience.
• Executed complete sales cycle process, from prospecting through to contract negotiations and closing.
Katrine Ann
Llimit
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