Sales Manager Customer Service
Resume:
Kayelen Savitz
Branch/Sales Manager/Customer Service
Easley, SC 29642
*************@***********.***
My objective is to secure a position in a fast-paced environment that will facilitate and challenge my strong leadership, planning, interpersonal, and marketing skills, which will in turn focus on achieving the organization's long-term objectives.
Work Experience
Branch/Sales Manager
Adecco - Greenville, SC
August 2010 to August 2014
Hired to completely overhaul operations of a failing branch of this national temporary staffing agency.
- Built superior team of recruiters and customer service representatives and onsite client managers.
- In 8 months has grown the branch from 6,000 to over 19,000 hours weekly.
- Increased the gross margin from 8% to 20%.
- Saved 3 major accounts, by developing an action plan designed to fit their needs and hired the right on site recruiter to manage the plan.
- Developed an internal system to stay in compliance for corporate and transactional accounts.
- Collaborated with Legal to create a sign off sheet for each associate to complete on a health assessment to help reduce workers comp claims.
- Maintained and performed weekly audits on associates' files to stay current on all legal compliances. Branch/Sales Manager
Pinnacle Staffing - Greenville, SC
December 2004 to March 2009
Responsible for all management and training of staffing managers, setting goals, developing action plans for sales, networking with clients and prospects, recruiting, interviewing.
- Initially hired to help turnaround an underperforming branch.
- Increased gross profit margin from 5% to 27% within the first year.
- Grew the business to $1.5 million gross monthly.
- Utilizing crystal reports, developed a reporting function within payroll to help monitor turnover.
- Developed an attendance tracking system which is still being utilized by many clients even today.
- Developed and implemented a new direct deposit system utilizing Citibank's pre-paid card system to eliminate paper checks and countless man hours for weekly delivery.
- Collaborated with Legal to create a sign off sheet for each associate to complete on a health assessment to help reduce workers comp claims.
- Maintained and performed weekly audits on associate's files to stay current on all legal compliances. Retail / Buyer & E-Commerce Manager
Harley-Davidson of Greenville - Greenville, SC
July 2003 to December 2004
Manage/train sales associates in their daily responsibilities and goals, including opening/closing the dealership.
- Point of contact to the General Manager for updates on gross and profit daily/monthly statements with a contrast to the prior year.
- Liaison for all customer service/complaints and assuring a satisfactory resolution.
- Responsible for inventory on Merchandise products. Buyer to Harley-Davidson Motor Company and Licensed Vendors.
- Implemented E-Commerce program through Harley-Davidson Motor Company; achieved higher profit earning than any other Dealership in the first year online.
- Consistently achieving 45% over prior year gross/profit monthly.
- Responsible for coordinating all special events involving charities and fund-raisers. Health Care Services Coordinator
Muscular Dystrophy Association - Greenville, SC
November 2001 to July 2003
Schedule and implement three support groups and clinic for approximately 524 Muscular Dystrophy patients in upstate South Carolina and Western North Carolina.
- Build and strengthen support relationships with patients and their families.
- Fundraising; budget of $755,000 annually: Primary Coordinator for Bowl-A-Thon's, Jersey Auction's, Shamrock mobiles, firefighters "Fill the Boot" campaign, county-wide lock-ups, golf tournaments, galas, and Labor Day Telethon.
- Responsible for recruiting volunteers, transportation, cell phones, and pager events, acquiring food donations, accounting money raised and deposits.
- Build new and continually develop ongoing sponsor relationships with individuals and business throughout the upstate South Carolina and Western North Carolina. Division Director, OfficeTeam Division
Robert Half International, Inc - Greenville, SC
May 2000 to November 2001
Lead/train Staffing Managers in their daily responsibilities, including Recruiting and Sales.
- Recruiting high-quality candidates, using a six level interviewing process.
- Liaison between Credit and Collections for OfficeTeam budget.
- Build relationships with existing and new clients for their needs of new employees.
- Achieving over 150% of goals set monthly in sales.
- RHI/OfficeTeam, top recruiter with the most hours for Summer of Pride contest throughout the Southeast Division 2001.
Supervisor, Consumer Customer Service / DSR (Lead) Qwest Communications Int'l - Greenville, SC
September 1999 to May 2000
Accountable for the supervision of 20+ Consumers Customer Service Representatives.
- Ongoing coaching, development, and training.
- Sole point-of-contact for International pre-paid calling cards services, and all fraud calling card usage through GTE in North Carolina.
- Supported Qwest Distributors through the Southeast and Northeast.
- Point of contact on all move, add, changes, and deletes.
- Assisted Regional Vice-Presidents with escalations and resolution status. Regional Sales Manager
Efficy Group, Inc - Greenville, SC
November 1997 to September 1999
Responsible for ongoing support of 20+ EGI Distributor in the Northeast and Western regions.
- Technical support, including frame relays, NNI's, private lines, dedicated circuits, etc.
- Provided EGI President, CFO, and Vice-Presidents with statistical information related to revenue generated by new and existing accounts.
- Achieving 150% over budget sales goals set quarterly.
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