Customer Service Real Estate, Cosmetologist, Legal office
Resume:
Glena Loyola
Brookings, OR *****
*************@***.***
I have very good people skills as I have dealt with customer relations area with all my jobs. I would like to broaden my work experiences to a new level and ready to step into a different profession. MAJOR ACCOMPLISHMENTS:
I have received two licenses: One in Real Estate, and One in Cosmetology, I have also made the Million Dollar Club in real estate. I have been half owner in two businesses. My biggest accomplishment was earning an Associate Degree in Paralegal Studies.
#readytowork
Authorized to work in the US for any employer
Work Experience
Transporter
EA Family Services-Redding, CA
June 2018 to Present
Transport kids to and from visitation with their parents and sometimes when needed to their mental health appts. Take vehicles in for service and transport kids to camp and back from camp. Help out with recruitment for foster parents.
Hair Stylist
Final Touch Hair & Nail Salon-Anderson, CA
September 2008 to November 2017
All phases of hair styling, answering phones, setting appointments, heavy customer service. Kreative Kutz Anderson, CA
Hair Stylist
All phases of hair styling, answering phones, setting appointments, heavy customer service. Integrity Fence Company Cottonwood, CA
Co-Owner
I handled all the office work, heavy customer service, heavy phones, banking, field work and estimate paperwork.
Carl's Jr. Redding, CA
Cashier
Front cashier as well as drive thru cashier, served fast food, heavy customer service, and handling of register and money.
Hair Works Anderson, CA
Hair Stylist
All phases of hair styling, heavy customer service, answering phones, setting appointments, handling of money and register.
June 2005 to
July 2006
July 2002 to
September 2004
February 2001 to
September 2003
March 1998 to
November 2001
Legal Processing Clerk
Shasta County Juvenile Probation-Redding, CA
February 2017 to June 2017
Checked juveniles in for court and for their appointments with their p.o, as well as their drug tests, answered phones and routed calls where they needed to go, inter files into the computer as well as old files into the computer system. Ran court docs to the various legal departments such as: DA, Public Defenders, and Court. Did scheduling for mandatory work days for juveniles and set up paperwork for court the Probation Officers needed.
Office Clerk Extra Help
Shasta County IHSS Adult Services-Redding, CA
March 2016 to August 2016
August 2016 Input providers paperwork into file bound filing system, help prepare providers paperwork for mailing, and help in processing forms that are returned to IHSS from the providers. September 2008 to
Present
January 2007 to September 2008
June 2005 to
February 2008
October 2007 to
December 2007
June 2006 to
Education
Associate in Paralegal
Kaplan University - Davenport, IA
October 2013 to September 2015
License in Cosmetology
Randy's Beauty College - Redding, CA
1991
Skills
• MICROSOFT OFFICE (Less than 1 year)
• MS OFFICE (Less than 1 year)
• TRANSCRIPTION (Less than 1 year)
• FILE (Less than 1 year)
• PARALEGAL (Less than 1 year)
• Filing
• Front Desk
• Microsoft Word
• Microsoft Excel
• Legal Research
• Hair Styling
• Legal Research
• Hair Styling
• I had the opportunity to be able to take care of my mother in law who had Dementia until it was time to go in a different direction as her care went beyond what i was able to do. I also had the honor of bringing my dad into my home who was in the very early stages of Dementia but he was fully able to take care of himself and he ended up finding himself a wife and moved out of my home. I was the one who would take care of his haircuts and watch him decline. I would suggest different things for his care giver to try like matching card games, puzzles, ect.
• Memory care
• Cash register
• Customer service
• Communication skills
• Organizational skills
• Writing skills
Certifications and Licenses
Cosmetology
August 1991 to August 2019
All phases of hair styling, facials, nails, colors and perming and customer service Associate of Applied Science in Paralegal
October 2013 to Present
All phases of law and client services, ethics and office procedures State of California Department of Real Estate
July 2002 to July 2006
All phases of listing and selling properties, heavy customer service, and ethics Driver's License
CPR Certification
Assessments
Customer service — Proficient
July 2020
Identifying and resolving common customer issues
Full results: Proficient
Spreadsheets with Microsoft Excel — Completed
September 2020
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Completed
Filing & organization — Proficient
September 2020
Arranging and managing information or materials using a set of rules. Full results: Proficient
Scheduling — Proficient
June 2018
Measures a candidate's ability to cross-reference agendas and itineraries avoid conflicts when create schedules.
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
KEYWORD SUMMARY:
I would be an asset to your firm or law office as I am dependable, honest and eager to always learn new things. I have knowledge in Microsoft Office, excel, as well as File Bound and JALEN program experience I also have experience in Westlaw for research. I am respectful towards others, strong people skills, and can get along with co-workers. With my classes for law I have had to do transcription, legal memorandums, case briefs, as well as other office duties of a paralegal. I graduated from Kaplan University with a 3.65 my last term and now I am very eager to start work. I had a volunteer externship with the Shasta County Public Defender's office.
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