Customer Service Supply Chain
Resume:
Lijo Kannanaikal
Gurnee, IL *****
********@*****.***
Education
Master's degree in Business Management
The Institute of Engineering, Kerala
Thiruvananthapuram, Kerala, India
March 2003 to March 2006
Bachelor's degree in Economics
Calicut university - Calicut, Kerala, India
April 2000 to April 2002
Skills
•Freight Experience
•Logistics
•Shipping & Receiving
•Supply Chain
•Customer service
•Warehouse associate
•Inventory control
•Fast Learner
•Microsoft Office
•Problem solving
•Teamwork
•Communication skills
•Organizing skill
•Flexibility
•Freight Forwarding
•Consolidate freight
•Coordination with customers and management
•Domestic & International shipping
•Sea/Air/Road transportation
•Freight broker
•Sales
•written and verbal communication skill
Languages
•English - Expert
•Spanish - Intermediate
A result driven professional with rich experience in client Relationship management, Shipping, logistics and supply chain management, have experience of aligning business solutions with business requirement in order to achieve corporate objectives. Utilizes excellent relationship building skill and people management skills to deliver value to organization's
Authorized to work in the US for any employer
Work Experience
Store Associate
Citgo-Waukegan, IL
November 2022 to Present
• Customer Service.
• Ensuring smooth operations at the register.
• Managed inventory and restocked shelves as needed to maintain adequate product availability.
• Completed end-of-shift paperwork accurately and promptly for seamless handoff between shifts.
• Delivered exemplary customer service and warmly greeted guests.
• Maintained inventory of all saleable items.
• Provided accurate cash handling and timely transactions.
• Handled cash with high accuracy and took care to check bills for fraud.
• Operated cash register to record transactions accurately and efficiently.
• Used POS system to enter orders, process payments and issue receipts.
• Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies
Shipping & Logistics Associate. (Operation & Documentation)
EL EF Global Trading Pvt Ltd-Mumbai, Maharashtra
July 2018 to August 2022
• Coordinate with customers.
• Warehouse operation.
• Arranged contract/agreements with customers in different states of India.
• Negotiated with suppliers and agreements.
• Negotiated and arrange transport of goods with shipping companies.
• Coordinated with importers and local buyers and providing accuracy and timely delivery.
• Investigated discrepancies in shipping documents and resolved issues with clients.
• Established and built positive relationships with vendors, shipping companies & Transporters for promoting competitive shipping rates and service.
• Maintaining compliance with customs clearing agents, Customs and international regulations.
• Coordinated with internal teams to enable timely ordering, shipping and receipt of goods.
• Bargained terms and rates with vendors and carriers for favorable shipping conditions.
Examined cargo and freight shipments to check goods' condition.
• Developed cost-saving strategies by analyzing shipping routes and negotiating favorable rates with carriers.
• Strengthened supply chain efficiency by collaborating with internal departments such as procurement,logistics, and sales to align objectives and streamline workflows.
• Negotiated freight rates with carriers
Logistics Associate
ITC Shipping LLC-Dubai
May 2013 to April 2018
• Coordinate with customers inquiries and resolved complaints, establishing trust and increase satisfaction.
• Daily meeting with team for reports and status of shipping documents such as bills of lading, commercial invoices, packing lists, and certificates of origin to facilitate smooth customs clearance processes.
• Managed a high volume of shipments daily, prioritizing tasks effectively to meet tight deadlines without compromising quality or accuracy.
• Ensured compliance with import/export regulations, avoiding costly penalties or delays due to non-compliance issues.
• Maintained strong relationships with carriers, customs brokers, and clients for smooth coordination of shipments.
• Coordinated international shipments, managing complex logistics and documentation requirements for seamless deliveries.
• Maintained detailed records of all shipments and transactions, providing an accurate basis for reporting and analysis purposes.
• Coordinated with staffs for shipments, determining timely transport of goods from point of origin to final destination.
• Determined most valuable and cost-effective routes for shipments, overseeing transit time & price
Logistics Specialist
Transworld Logistic & Freight Fwd. Corp-Panamá, Provincia de Panamá
January 2011 to March 2013
• Strengthened supplier relations by maintaining open lines of communication regarding capacity availability, rates, and service expectations.
• Maintained strong relationships with carriers.
• Fostering trust and reliability in transportation partnerships.
• Assisted in the development of freight budgets.
• Providing accurate data analysis for informed decision-making processes.
• Coordinated with internal teams to enable timely ordering, shipping and receipt of goods.
• Assisted with problem resolution and dispute management relating to import and export activities.
Shipping Coordinator
Majolica Trading S.A-Bogotá, Cundinamarca
March 2009 to December 2011
• Monitored and maintained import and export tracking systems for delivery of accurate and up-to-date records of shipments.
• Maintain /update warehouse inventory.
• Negotiated ocean freight.
• Arranged transport of goods with shipping companies.
• Bargained terms and rates with vendors and carriers for favorable shipping conditions.
Shipping and Receiving Clerk
Fortune global Trading S.A-San José, Provincia de San José Costa Rica
January 2008 to March 2009
• Coordinated export & shipments with suppliers.
• Coordinate with Customs brokers & Clearing agents.
• Coordinate with shipping lines and trucking companies.
• Streamlined freight coordination processes by implementing efficient scheduling and tracking systems.
• Prepare reports / Manifest.
• Shipping instructions and coordinate with Exporters.
• Report ETA report to customers.
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