Customer Service Representative

FB Francine Bickerstaff

Salt Lake City, UT ***** 801-***-**** ***********@***.***

PROFESSIONAL

SUMMARY

For the past eight years I've been working for TPUSA on their USAA project as a loan officer helping people with auto and personal loan applications. I've been dual trained to service all loans with the exception of mortgages. I absolutely love working with people, helping resolve any issues they might have with their loans. SKILLS Information Security

Complaint resolution

Complaint Handling

Call center experience

Customer Relations

Payment Processing

Active Listening

Professional telephone demeanor

Customer Service

Building rapport

WORK HISTORY CUSTOMER SERVICE REPRESENTATIVE 04/2016 to CURRENT Teleperformance USA Salt Lake City, UT

Handled customer inquiries and suggestions courteously and professionally.

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Maintained up-to-date knowledge of product and service changes. Promptly responded to inquiries and requests from prospective customers. LYFT DRIVER 04/2015 to 04/2016

Lyft Salt Lake City, UT

Picked up Lyft passengers and drove them to their destinations quickly and safely.

LEAD KITCHEN MANAGER 02/2013 to 04/2015

West Gate Resorts Park City, UT

EDUCATION General 06/1975

Olympus High School, Salt Lake City, UT

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