Customer Service Representative
Resume:
Erica Tomlinson
*************@*****.***
Somers Point, NJ
Objective
Stellar Waitress and Customer Service Professional
Impeccably Trained Food and Beverage Head Waitress with 12+ years of honest and well-organized
cash handling and waitressing expertise in fine dining and casual dining restaurant venues.
Proficient in-service best practices, such as quick menu memorization and restaurant schematics.
Enthusiastic provider of attentive customer service and food and beverage upselling. Have a excellent customer service experience. 17+ years with. Customer service. Eager to transfer strong and dependable work ethic in new positions in retail, hospitality, and tourism field.
Got very sick in 2017 which had me in a coma for 16 months and had me in hospitals til 2019&
then got Covid-19 1/8/2020 which had me in hospital til June 2020 and I’m now looking for a
career path for the rest of my life
Education
Experience
•Atlantic Cape Community college,
Associates of Communication and Education (A.A)
Mays Landing, NJ 2005
•Mainland Regional Highschool
Graduated 2001 GPA 3.1
Linwood,NJ
•Tavern on The Bay Resorts 4/2021-11/2023
Bartender, Head Server
Somers Point Nj 08244
• Ocean Café 4/2008-2017
Server, managed the restaurant, Opened and Closed 7 days a week every summer
•Trump Plaza
Customer Care and Card Service Representative
2010-2014
• Gave all guests excellent service to develop positive relationship and repeated business
• Assisted customers in establishing credit lines with dutifully accessing credit information
• Protected casino’s assets by adhering to all of company policies and gaming regulations
• Handled general public interactions with respect regardless positive or negative response
• Followed strict rules and safety regulations to ensure sage and hazard free work setting
• Obtained necessary knowledge and skillset about New Jersey gaming relations as
Duties
• Entrusted to pay server with restaurant cash and input server checkout info on Aloha POS
• Coordinated waiting staff by monitoring servers, assigning tasks, and solving all concerns
• Thrived in fast paced restaurant setting over 50+ hours with strong communication skills
• Cross trained new staff on expectations, safety procedures, food handling, and protocol
• Applied wide range of knowledge for specific dishes and drinks for guests’ menu orders
• Increased sales by providing pleasant customer service to each guest to build loyalty base
Highlights and Qualifications
• Quality Customer Service Acumen
• High Expertise in Time Management
• Accurate Money Management
• Point of Sales Systems Skillset
• Interpersonal Communication Skills
• Trustworthy Office Administrator
Contact this candidate