Customer Service Social Media

Vonette Ewing

Tucson, AZ *****

*********************@***********.***

+1-520-***-****

Work Experience

Credit Card Specialist

Alorica Calling Center-Tucson, AZ

March 2018 to May 2023

Completed training and active on production for 2 different Major Bank projects. Handled incoming calls for credit card clients that needed assistance with billing disputes, fraud cases, missing and applied payments, tech support for digital problems and rewards. Convergys Customer Service Representative

Convergys Inbound Call Center-Tucson, AZ

November 2013 to November 2018

Answered in coming calls for Walgreens prescription patients. Checked patient for verification and location of current medication. Transferred caller to local pharmacy if needed. Program closed and convergys did not stay in Tucson.

Kitchen Manager

Arizona Children's Association-Tucson, AZ

March 2008 to December 2012

Managed and planned meals for 30 daytime students and staff at the Behavioral School. Also planed and prepared 3 meals per day for and 20 to 30 students at La Canada Dorm in Rehab therapy for the County Courts. Planned buffets and lunches for special meetings and holiday events. I was manager until the school closed, December 2012.

Education

Bachelor's degree in Advertising

Northern Arizona University - Flagstaff, AZ

September 1969 to December 1973

Skills

• Branding

• Public Relations (10+ years)

• Social Media Management

• Credit Analysis

• Technical Support

• Billing

• Fraud prevention and detection

• Marketing

• Microsoft Office

• English

• Phone etiquette

• Data entry

• Customer service

• Leadership

• Supervising experience

• Banking

• Public relations

• Cash register

• Quality control

• Driving

• Human resources

• Customer support

• Communication skills

• Analysis skills

• Negotiation

• Computer skills

• Computer literacy

• Typing

• Organizational skills

• Medical terminology

• Social media management

• Video editing

• Manufacturing

• Pricing

• Credit analysis

• Microsoft Excel

Certifications and Licenses

First Aid Certification

CPR Certification

Driver's License

Bartender License

TABC Certification

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