Medical Assistant Customer Service
Resume:
ENA MILLIGAN
Oakdale, MN *****
****************@*****.***
Detail-oriented medical professional experienced in providing medical administrative and clinical support in a busy medical office. Proficient in EMR and other medical software, with strong knowledge of medical terminology and HIPAA regulations. Dedicated to providing an efficient and accurate healthcare experience.
Authorized to work in the US for any employer
Work Experience
Medical Assistant
Ivy assiting Living - Dallas, TX
February 2023 to Present
· Triaged patients and performed vital checks for patient flow facilitation.
· Supported physicians in examinations, procedures, and diagnostic tests.
· Documented medical data in patient charts, facilitating accurate records.
· Stocked supplies and instruments for examination rooms.
· Worked interdependently with other professionals to provide quality health care to patients.
· Performed patient intake and assisted in patient care procedures.
· Cleaned treatment rooms and medical instruments, complying with infection control standards.
· Prioritized patient needs identified through phone, electronic, and walk-in communication to comply with established guidelines.
· Monitored supply inventory for low stock and worked with staff to reorder.
· Helped prepare medical instruments and equipment.
· Scheduled appointments and maintained patient records. Medical Assistant
Hometown Senior Care - Woodbury, MN
December 2020 to December 2022
· Bathing the clients
· Cleaning and changing dressing, feeding tubes
· Take vitals
· 24-hour charting
· Documented medical data in patient charts, facilitating accurate records.
· Supported physicians in examinations, procedures, and diagnostic tests.
· Triaged patients and performed vital checks for patient flow facilitation.
· Provided patient education and post-visit care instructions to foster care continuum.
· Educated patients about their conditions and treatments.
· Stocked supplies and instruments for examination rooms. Medical Assistant
Southside community clinic - Minneapolis, MN
February 2020 to May 2020
· Vital
· Rooming and giving vaccines
· I love the medical industry
· Supported physicians in examinations, procedures, and diagnostic tests.
· Documented medical data in patient charts, facilitating accurate records.
· Triaged patients and performed vital checks for patient flow facilitation.
· Conducted pre-authorizations and referrals to meet third-party insurer requirements.
· Scheduled appointments and maintained patient records.
· Cleaned treatment rooms and medical instruments, complying with infection control standards.
· Complied with personal protective equipment requirements to protect against exposure to infectious body fluids and other hazardous substances.
CNA - Certified Nursing Assistant
ACCRA Care - Saint Paul, St. Paul, MN
March 2016 to December 2018
· Maintains client's privacy and confidential patient information
· Assist clients with daily functions
· Providing customer service to patients as needed
· Utilize strong assessment skills to determine necessary patient care
· Customer service skills at all times, following up with all patient needs in a timely manner
· Demonstrates ability to lead and motivate outstanding in-home care teams. Customer Service Representative & Support Supervisor ACCRA Care - Minneapolis, MN
December 2010 to March 2016
· Assist customers with daily incoming calls
· Build client report over the telephone
· Performs customer service and communication skills with all clients
· Evaluate client presenting with asthma and developing delay
· Demonstrates ability to lead and motivate outstanding in-home care teams
· Maintains client's privacy and confidential patient information
· Assist clients with daily functions
· Providing customer service to patients as needed
· Utilize strong assessment skills to determine necessary patient care
· Customer service skills at all times, following up with all patient needs in a timely manner. PCA/ Nursing Assistant
Baptist Hospital - Jackson, MS
August 2007 to October 2009
· Provided behavioral/emotional support and supervision for those with dementia and Alzheimer's
· Participated in unit based Quality Assurance Program
· Monitored fluid intake and output levels
· Obtained vitals for over 25 patients per shift
· Provided primary resident care and assisted with daily living activates
· Commended for maintaining the safety, respect and dignity of residents
· Assisted residents with bathing, dressing, feeding, lifting and transferring inpatient patient for medical care
· Made sure the shop floors ran smoothly and meet our store monthly targets
· Served customers, protected employees and customers by providing a safe and clean environment. Customer Service
Best Care Agency - Saint Paul, MN
June 2005 to May 2007
US Home Care Best Care Agency, - Woodbury, MN
· Provided customer service to meet all patients needs on a daily basis
· Assisted clients with bathing, dressing, feeding and lifted
· Assisted clients with games, craft, cooking, music, reading and other activities
· Coordinated with doctors and registered nurses to develop care plans for patients
· Assisted with housekeeping duties, washing clothing, and kept the environment clean and safe at all times.
Education
DIPLOMA in MEDICAL
January 2019
Penn Foster University, Charlotte Amalie High School - Foster, Penn, US January 2010
Skills
• Vital Signs (10+ years)
• English
• Epic (2 years)
• Team-oriented atmosphere to fulfill all daily tasks and company goals. I am dedicated, reliable, and a
• Tube Feeding
• I am a passionate, motivated, and highly experienced customer service representative, home care
• Customer service (4 years)
• Medical office experience (5 years)
• Dementia Care
• Hoyer Lift
• Medical receptionist
• Assistant, and PCA caretaker professional. Successful in team building and working with others in a
• Nursing
• Caregiving
• EMR Systems
• Skills
• Alzheimer's Care
• Hard worker with vast experience.
• Experience Administering Injections
• Outstanding leadership, quick learner, calm under pressure and problem- solving skills
• Medication Administration
• Office Management
• Laboratory Experience
• Computer skills
• Epic
Certifications and Licenses
AED Certification
First Aid Certification
CNA
Certified Medical Assistant
BLS Certification
CPR Certification
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