Customer Service Office Assistant

Elisa

Espinosa

Contact

Miami, FL, *****

786-***-****

ad7nb9@r.postjobfree.com

Skills

Communication

Teamwork

Organization

Active listening

Problem solving

Adaptability

Strategic planning

Office coordination

Appointment booking and

management

Education

Bachelor's Degree Business

Administration, with a

major in Marketing

- Central American

University – Nicaragua

Languages

Spanish - Native language

English – Beginners level

Professional with 25 years of solid experience in administration, commercial, managerial, customer service and banking areas. Work History

Office Assistant / Dec. 2023 / Currently

Webbus- Miami, FL

• Manage filing system and documents

• Perform general office clerk duties and errands

• Update paperwork, maintain documents and word processing

• Organize and maintain office common areas.

• Schedule appointments with clients via email.

Commercial Management Specialist / May 2014 / Nov. 2023 MINISTRY OF ENERGY AND MINES- Nicaragua

• Prepare and update the Sales Report on a monthly basis.

• Update the monthly and yearly Billing & Customers report.

• Prepare monthly collections report by area.

• Implement Annual Operating Plan System.

Retail Analyst / Mar. 2010/ Dec. 2011

CITY BANK- Nicaragua

• Provide customer service to clients with banking concerns.

• Elaborate a monthly report on the delinquent portfolio.

• Prepare daily report on collection management.

• Elaborate appraisal reports and control, Insurance Report.

• Prepare portfolio payments report.

Billing Analyst / Jan. 2002/ May 2007

UNION FENOSA DN-DS-Nicaragua

• Analyze fraudulent invoices, detect errors, send service order.

• Elaborate monthly report of fraudulent invoices and follow-up to the registration of new invoices.

• Report and follow-up of the Service Orders generated. Assistant Manager / Sept. 1998/ Dec.2001

NICARAGUAN ELECTRICITY COMPANY- Nicaragua

• Prepare report on purchases of supplies and furniture.

• Prepare report on the control of vacations, overtime, per diem.

• Evaluate and respond to customer requests.

• Analyze billing in debts by direct debit.

• Perform collection management and outage reports.

• Prepare monthly service orders generated.

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