Customer Service Road Maintenance

PIERRE LEWIS

**** ******** ** *******, ** ***** · 804-***-****

**********@***.*** ·

** + years of experience governmental experience. Excellent customer service experience. I am trained and knowledgeable of various equipment. I have exceptional written and verbal communication skills. I have trained knowledge in these programs Office 365, Outlook, ArcGiS, Civil – 3D software, Oracle and Microsoft Access data base to help do my work effectively. EXPERIENCE

AUGUST 2007 – AUGUST 2021

DRAINAGE, CONSTRUCTION AND MAINTENANCE SPECIALIST (PROJECT SPECIALIST III), HENRICO COUNTY PUBLIC WORKS (ROAD MAINTAINACE)

• Provided knowledge of basic project management.

• Provided and maintained schedules for driveway pipe installation, cross pipe installation, and when needed paving schedule for night work.

• Provided basic Engineering and Construction practices for drainage.

• Met with citizen to address drainage issues of road concerns.

• Prepped and researched records for citizens and other division.

• Performed storm water and drainage calculations.

• Provided knowledge of County and State Ordinances.

• Ensured the Road maintenance complied with Municipal Separated Sewer System (MS4).

• Performed field surveys and stake out road for drainage projects for construction.

• Worked with Road Maintenance crews regarding driveway pipe installation, and other Road Maintenance projects.

• Aided with Road Maintenance of getting crews assigned for installation of driveway pipe or cross pipe.

• Aided in cross training the Road Maintenance department with installation of driveway pipes and how to handle complex and sensitive complaints and issues.

• Aided in emergency situations such as snow removal, storm debris clean up and flooding issues.

• Aided in storm sewer camera operations.

• Applied erosion-control principles and practices to drainage and road projects.

• Provided customer service both in person and by phone calls.

• Worked weekends and overnights as needed during emergency operations.

• Aided with night paving to have supervision of the contractors. AUGUST 1999 – AUGUST 2021

UNDERGROUND UTILITY LOCATOR, CITY OR RICHMOND

• Used lap-top computer or other devices to receive, document and close out excavation notices, both during normal hours and after hours.

• Was able to read and interpret utility maps / prints to identify the type and size of underground utilities.

2

• Used assigned communication equipment to effectively communicate with excavators, utility reps, and company personnel, regarding underground facilities.

• Operated different electronic detection equipment, to locate and mark under-ground facilities within prescribed accuracy limits.

• Performed light excavations with a shovel, to expose buried utilities when necessary.

• Provided accurate documentation and or sketches related to all locates completed.

• Received and responded to excavation notices during normal and after hours in accordance with established time requirements.

• Operated company vehicles in a safe manner and maintain a professional appearance.

• Was able to perform manhole entry using assigned equipment and safety devices.

• Performed work in all weather conditions, during normal and after hours.

• Always followed all safety rules.

• Responded to emergency call between the hours of 5:00 p.m. to 8:00 a.m.

• Worked weekends/or overnights as needed.

EDUCATION

JUNE 1980

HIGH SCHOOL DIPLOMA, FREMONT ROSS HIGH SCHOOL

Received high school diploma between the years of June 1976 to June 1980 SKILLS

• I have leadership skills over the years I have

been able to organize crews to get work done.

• I can work independently as well with a group

of people to be able to get work completed.

• I can communicate effectively and clearly in

person as well as by phone.

• I have a strong work ethic and I will not stop

a job until it is completed properly.

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