Customer Service Front Desk
Resume:
Kaila Richmond
Phoenix, AZ *****
*******@*****.***
Work Experience
Customer Service Representative
Primo Water - Phoenix, AZ
March 2023 to Present
• Ability to multitask between phone calls and emails
• De-escalating phone calls
• Schedule Deliveries
• Answer billing questions
• Handle customer complaints
• Inbound/Outbound calls
• Follow procedures and guidelines
• Provide excellent customer satisfaction
Security Operator
Zillow - Scottsdale, AZ
November 2021 to Present
• Monitor CCTV
• Dispatch officers to homes for rental fraud, squatters (etc)
• Multitasking between reports and phone calls
• Restraining trespassers
• Manage security alerts
• Wrote logs and incident reports
• Monitored entrance and exit doors and access gates
• Followed all security and safety regulations
Security Site Supervisor
CenturyLink - Phoenix, AZ
August 2019 to Present
• Provided guidance to security staff on appropriate courses of action for diverse situations. Provided excellent customer and employee service for the front desk
• Managed team schedules to provide effective security coverage for building needs.
• Submitted daily reports on security team operations.
• Offered every employee, visitor and customer courteous and professional support.
• Responded to suspicious activities to investigate and resolve concerns with appropriate physical or verbal techniques.
• Resolved complaints and issues involving both guests and employees.
• Checked identification of all persons entering and exiting facility.
• Remained flexible in rapidly changing environments and adapted to developing situations.
• Data Entry- Processed customers membership account information and billing information. Front Desk Receptionist
NortonLifeLock - Tempe, AZ
October 2020 to November 2021
• Make temporary badges for visitors/employees
• Following safety security regulations
• Answering phone calls
• Sending out emails daily
• Following all COVID-19 protocols
• Delivering mail to employees
• Attending weekly meetings
• File paperwork
Lead Security Supervisor
Microchip Technology Inc - Phoenix, AZ
April 2018 to August 2019
• Submitted documentation for weekly payroll, managed schedules and enforced policies. Performed excellent customer service for the front office in the main lobby.
• Demonstrated commitment to public safety by patrolling events and well-populated establishments.
• Kept team compliant with security protocols and appearance standards.
• Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies and plans.
• Recorded incident reports with detailed accounts of occurrences
• Implemented surveillance cameras to investigate loss, fraud, theft and abuse by employees or visitors.
• Directed efforts to mitigate threats to personnel and infrastructure, reduce risks and optimize access to critical information.
Caregiver for Elderly
Arizona's Best Home Care - Sun City West, AZ
January 2016 to March 2018
As a Caregiver my duties were to help with the patients get ready for the day, feeding, bathing, toileting, laundry, clean house, help with their daily activities, run errands, take them to their doctor's appointments. help out with their medication. Most importantly making sure they were happy and satisfied and always had a positive attitude!
Courtesy Clerk and Bakery
Fry's Food and Drug Store - Surprise, AZ
January 2013 to January 2015
As a Courtesy Clerk, my duties were to bag groceries, refill grocery bags, go outside and bring shopping carts from the parking lot to the front of the store. Also, I would help customers load up their vehicles with their groceries. After a year of doing that, I was promoted to the Bakery department and my duties were to make sure nothing was expired that was out on the floor, help bake and package food items, always clean and sanitize the area to make sure we were providing a clean, safe environment. Provided excellent customer service with a joyful smile to our customers and always made our customer needs was our number one priority! The reason of leaving that job was because me and my family relocated and it motivated me to work in the medical field.
Education
High School Diploma
Wickenburg High School - Wickenburg, AZ
August 2009 to May 2012
Skills
• Team Management
• Interviewing
• Payroll
• Keen Observer
• Human Resources
• Security planning
• Customer service
• Data Entry
• Microsoft Outlook
• Crime Prevention
• Operating Systems
• Leadership
• Management
• De-escalation techniques
• CCTV
• Front Desk
• Microsoft Excel Languages
• Administrative Experience
• Help desk (Less than 1 year)
• Microsoft Office
• Finance and Accounting
• Office Administration
• Legible report writing
• Typing
• Computer Networking
• Loss Prevention
• Surveillance
• English
• English
• Office Management
• Windows (4 years)
• Conflict Management
• Expert
• Supervising Experience
• Security
• Safety and Security
• Troubleshooting
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