Customer Service Part-Time
Resume:
Janice McNeil
Leesburg, FL
ad7n95@r.postjobfree.com
EDUCATION
AS in Anesthesia Tech City College - Altamonte Springs, FL 2013 to 2014 AS,
Medical Assistant in Medical Florida Metropolitan University - Orlando, FL 2000 to 2002 SKILLS
Medical Terminology, Customer Service, Front Office Procedures, Clinical Assisting, Organizational & Interpersonal, Attention to Detail, Client Development/ Focus, Professional Presentation, Networking, Business Management, Mentor/Motivator, Contract Negotiations, Marketing Skills, Customer Relationship Building, Persuasive Communication Skills. CERTIFICATIONS CPR, AED, PALS, & BLS
Domestic Violence Training, HIPAA Training, Cardiac Monitoring Training. HIV/AIDS Training, OSHA Hazard Communication Standards
Creative, ambitious, highly motivated and Diverse professional. WORK EXPERIENCE
Florida Cancer Specialist PSS -Patient Service Specialist September 2019- Present
Will handle most clerical duties associated with a medical clinic including: - Scheduling new and follow-up patient appointments. - Check in patients as they arrive, verify information, collect co-payments, verify demographic information. -
Answer calls promptly and retrieve messages. -
Schedule follow-up appointments for clinic and/or outside testing. - Collect co-payments. -
Assemble all new patient and hospital follow-up charts. - Distribute faxes promptly. Checks server periodically for new faxes. - Reviews schedule and checks for all tests and/or referrals ordered from doctor. - Checks in chart and electronic medical record (EMR) for documents. Completes medical records.
Recruiter Cross Country Healthcare
April 2019 -June 2019
Responsibilities
Develop brand base goals to maintain and increase quality candidate pool and fill rate. Covert recruiters to working candidates by working closely with branch personnel to place new hires. Develop and plan new prospect strategies to pursue new avenues for recruiting new candidates; utilizing a variety of tools, (i,e., email, telephone, social media ) to develop relationships and expand applicant pool. perform Credentialing activities and background checks.
Provide strategies for marketing, advertising placement in journals, internet job boards, and direct mail. Attend Staffing meetings, job fairs, conferences, and training seminars. Complete weekly staffing reports and other projects.
Sales Director/ Staffing Manager
Interim HealthCare - Leesburg, FL - February 2015 to March 2019 Responsibilities
Assists the Administrator (or designee) in establishing and monitoring compliance with quality and operations standards.
Receives referral calls, documents job orders, assists in staffing orders with qualified personnel and/or organizes/reorganizes job schedules for home care personnel. Verifies client insurance. Creates files for employees, verifies licenses/education credentials, certifications, performs background checks, and places advertisements for staff positions. Assist with marketing, payroll and/or collection functions as needed. Ensures all assigned office functions are completed in compliance with federal, state, local laws and accreditation regulations, as well as policies, procedures and standards of Interim of Central Florida. Promotes agency through education to prospective and existing patients/clients.
Provides input to management on improving processes and procedures, developing recognition and reward programs, and becoming more cost and time efficient. Adhere to attendance policy. Report to work on time as scheduled. Completes required training and attends staff meetings.
Call center scheduler, referral coordinator
USF Specialty Care Center - The Villages, FL - November 2013-August 2014 Responsibilities
Answer all incoming calls courteous and professional manner. Transfer call to staff, and departments.
Set up appointments Maintain ongoing tracking and appropriate documentation on referral tracking.
Communicate with clinical staff any issues or any need to further follow up. Contact the patient regarding any pending referrals, and or diagnostic testing. Perform other related duties as indicated or when requested by supervisor. Enter and verify patient information into computer system, (insurance verification, data entry, and excellent customer service.
Accomplishments
I was able to be a liaison, for the patients and the clinical staff. Worked with PECS, SOAPWARE, and ALLSCRIPTS. Skills Used Most of my work was on the phones but did have one -on- one contact with the patients from time to time. I scheduled appointments for seven practices, and forwarded messages to the appropriate staff, pod or provider. I also schedule appointments for procedures that would be done in office. worked with all the office equipment, fax, copier, computers.
Environmental Specialist
Pro Clean Maintenance Services - Altamonte Springs, FL Oct-2013 –Mar 2015 Hiring, Interviewing, Conflict Resolution. Attention to detail. Supervise team of 6 employees in maintenance and cleaning of multilevel complex. As Degree in Medical Asst. AED, BLS, CPR, PALS Certified, HIPAA Training HIV/ AIDS Training, OSHA Training, Sanitation and Sterilization Training. Skills Used Listening, Communicating, Attention to Detail Tracking inventory Customer Service, Ability to work with others Training Organizational and Interpersonal.
Accomplishments
As Degree in Medical Asst. AED, BLS, CPR, PALS Certified, HIPAA Training HIV/ AIDS Training, OSHA Training, Sanitation and Sterilization Training Cosmetology License. Skills Used Listening, Communicating, Attention to Detail Tracking inventory Customer Service, Ability to work with others Training Organizational and Interpersonal.
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