Customer Service Counter Manager
Resume:
Regina Anderson
Weatherford, TX ***** ******.**********@*****.***
Re establishing my career in management, client relations, sales, or administration. I am highly reputable and hold great rapport with my clients. Available to start ASAP> Let me help you grow your business.
Work Experience
Estee Lauder Counter Manager
Belk - Weatherford, TX Present
Job Title: Estée Lauder Counter Manager Key Responsibilities:
1.Sales and Revenue Generation:
•Achieve and exceed sales targets for Estée Lauder products.
•Implement sales strategies to maximize revenue and meet or exceed monthly and annual sales goals.
•Analyze sales trends and develop action plans to address areas of opportunity.
1. Customer Service:
•Provide exceptional customer service to create a positive shopping experience.
•Build strong relationships with customers to drive loyalty and repeat business.
•Offer product knowledge and personalized recommendations to meet individual customer needs.
1. Team Leadership:
•Recruit, train, and supervise beauty advisors and counter staff.
•Motivate and inspire the team to achieve sales targets and deliver outstanding customer service.
•Conduct regular performance reviews and provide constructive feedback to team members.
1. Visual Merchandising:
•Ensure the Estée Lauder counter is visually appealing and meets brand standards.
•Implement and maintain attractive product displays to attract customers.
•Coordinate with store management and collaborate on visual merchandising initiatives.
1. Inventory Management:
•Monitor and manage inventory levels to prevent stockouts or overstock situations.
•Coordinate with the store's inventory control team to ensure accurate stock levels.
•Conduct regular stock assessments and report any discrepancies.
1. Product Knowledge and Training:
•Stay informed about Estée Lauder products, industry trends, and competitors.
•Provide ongoing training to team members on product knowledge, sales techniques, and customer service skills.
1.Event Planning and Execution:
•Plan and execute promotional events, product launches, and other marketing initiatives.
•Collaborate with the brand and store management to create engaging events that drive traffic and sales.
1.Administrative Duties:
•Maintain accurate records of sales, inventory, and employee performance.
•Prepare and submit reports as required by Estée Lauder and store management.
•Handle administrative tasks, including scheduling, payroll, and other relevant duties. Qualifications:
•Previous retail management experience, preferably in cosmetics or skincare.
•Strong sales and customer service skills.
•Excellent leadership and communication skills.
•Knowledge of beauty industry trends and Estée Lauder products.
•Ability to work flexible hours, including evenings and weekends.
A successful Estée Lauder Counter Manager should be passionate about beauty, have strong leadership skills, and be dedicated to achieving sales targets and providing exceptional customer service.
Medical Aesthetician/Sales & Marketing
TFP Aesthetics - Colorado Springs, CO March 2021 to May 2023
•My clients are mainly VIP memberships and come in monthly for services
•I was nominated for best of the springs 2023 and have been endorsed by Colorado
•Springs Lifestyle Magazine .
•Upheld exceptional standards for patient care and information protection.
•Supported sales as subject matter expert for products and services from physician and clinician perspectives.
•Presented information and facts on health conditions and treatment plans to patients.
•Secured patient information according to HIPAA protocols by following strict procedures.
Lead Aesthetician/Sales Manager
Hand & Stone Massage and Facial Spa - Colorado Springs, CO July 2017 to March 2020
Child Welfare Case Aide
Colorado Department of Human Services - Colorado Springs, CO 2018 to 2020
•I Supervised and documented visitations, purchase food, clothing, payed rent or whatever the need was for families
•I transported children to and from visits
•I assisted Case Workers, Hotline workers and attended RED meetings.
•Visited individuals in homes and attended group meetings to provide information on agency services, requirements and procedures.
•Assessed clients' cognitive abilities and physical and emotional needs to determine appropriate interventions.
•Transported clients to medical, personal and program appointments.
•Collaborated positively with peers and other staff members to maintain friendly, supportive and cooperative work atmosphere.
•Offered to assist with additional tasks to keep projects on-task and meet tight deadlines.
•Organized files and records and handled other support tasks, freeing up managers to take on more pressing responsibilities.
•Complied with corporate regulations, policies and procedures to maximize safety, security and overall trust in organization and employees.
CEO/Owner
D & R HANDYWORKS - Colorado Springs, CO January 2010 to August 2019
•I owned a small property maintenance and remodeling company.
•Motivated and led staff with implementation of good policies and decision-making to boost company growth and standards.
•Exercised calculated decisions during crisis and uncertainty to minimize risks.
•Oversaw account receivables, payroll and payables to support financial operations.
•Executed policies and mandates to achieve organizational goals and objectives.
•Minimized employee turnover and HR costs via appraisal and reward system.
House Manager
Hope Shelter inc. - Mineral Wells, TX 1989 to 1992
Answered hotline calls, assisted with donations, charity benefits, job applications, court cases, housing assistance, overseeing the needs of our occupants.
Education
GED
Ranger College - Ranger, TX
Licensed Aesthetician in Aesthetics
The Salon Professional Academy-Colorado Springs - Colorado Springs, CO
Skills
•Dermabrasion
•Retail Sales
•Botox Experience
•Esthetic Laser Treatment
•Upselling
•Medical Office Experience
•Anatomy Knowledge
•Sales
•Infection Control Training
•Management
•B2B marketing
•Customer retention
•Microsoft Office
•Supervisor Experience
•Administration
•Human resources
•Social media marketing
•Social media management
•High-end sales
•Client relationship management
•Marketing
•Account management
•Direct sales
•Negotiation
•Project management
•Customer relationship management
•Sales management
•Leadership
•Conflict management
•Medical terminology
•Supervising experience
•HIPAA
•Databases
•Office management
•Property management
•Retail sales
•Anatomy knowledge
•Schedule management
•Accounts receivable
•Accounting
•Customer service
•Inside sales
•Quality control
•Front desk
•Driving
•Computer hardware
•Relationship management
•Administrative experience
•Bookkeeping
•Purchasing
•Windows
•EMR systems
•Cash handling
•Social work
•Vital signs
•Recruiting
•Procurement
•Hospitality
•Restaurant experience
•Microsoft Word
•Microsoft Excel
•Data analysis skills
•Writing skills
•Payroll
•Cash register
•Communication skills
•Public relations
•Travel planning
•Microsoft Powerpoint
•Organizational skills
•Microsoft Outlook Calendar
•Intake
•Patient service
•Dispatching
•Mobile devices
•Executive administrative support
•Personal assistant experience
•Computer skills
•Computer literacy
•Fundraising
•Nonprofit management
•Working with people with disabilities
•Security
•Microsoft Outlook
•Home & community care
•Home care
•Dermatology
•Time management
•Medical office experience
•Typing
•Accounting software
•General ledger accounting
•General ledger reconciliation
•English
•HR sourcing
•Balance sheet reconciliation
•CRM software
•Contracts
•Google Docs
•Project coordination
•Order entry
•Filing
•Data entry
•Proofreading
•Logistics
•Inventory management
•Inventory control
•Business development
•Serving
•Workforce development
•Case management
•Supply chain
•Sourcing
Certifications and Licenses
Esthetician License
June 2017 to Present
Driver's License
Professional In Human Resources
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