Office Administrator Financial Services
Resume:
Damilola Agboola
Columbus, OH
*****************@*****.***
A highly motivated and result oriented professional with years of experience in the financial services sector. Also, a dynamic associate with the ability to adapt to change in a fast-paced environment and contribute to the company’s success.
· Strong interpersonal skills & Performance-driven
· Data collection & Entry
· Excellent communication & organizational Skills
· Mentoring & Process Improvement
· Analytical and critical thinking
· Microsoft office (Word, Excel, Power Point)
Work Experience
Office Administrator
ACCESS AUTOS LLC
October 2023 to Present
· Greet and assist customers, coordinate appointments and services, and process service-related paperwork
· Supports company operations by maintaining office systems and supervising staff
· controlling correspondence, designing filing systems, reviewing and approving supply requisitions
· maintain billing records and invoices, and handle light bookkeeping duties. Direct Support Professional
Heinzerling Community-Columbus, OH
February 2024 to June 2024
• Assisted clients with personal hygiene, including bathing, dressing, grooming, and toileting.
• Supported clients with mobility and transferring, including the use of assistive devices
• Supported clients with meal planning and preparation, ensuring dietary needs were met.
• Assisted with household tasks such as cleaning, laundry, and shopping.
• Accompanied clients to appointments, social activities, and community events.
• Observed and reported changes in clients’ physical or mental health to healthcare professionals and supervisors.
• Implemented individual care plans, behavior plans, and emergency procedures.
• Maintained a safe and clean living environment for clients.
• Encouraged and assisted clients in developing and maintaining life skills such as budgeting, cooking, and social interactions.
• Communicated effectively with team members, supervisors, and clients’ families. Loan Collector
LATOP NIGERIA LIMITED (FINTECH)-Lagos
June 2018 to May 2023
· Managed a portfolio of over 200 accounts, achieving a 95% or higher collection rate, reducing delinquencies.
· Developed and implemented personalized repayment plans for clients, resulting in a 40% reduction in late payments.
· Established and maintained positive relationships with clients, resulting in a 30% increase in repayment negotiations.
· Utilized advanced negotiation and communication skills to resolve disputes and collect overdue payments, maintaining high professionalism.
· Monitored and tracked the status of delinquent accounts, initiating collection actions and providing timely updates to senior management.
· Collaborated with the legal department to prepare documentation for court proceedings in cases of non-compliance.
· Conducted thorough analysis of clients' financial situations to offer viable solutions within company policies, balancing client needs and company interests.
· Led training sessions for new hires on best practices in debt collection, contributing to improvement in team performance.
· Provided exceptional customer service, addressing and resolving customer inquiries and complaints while adhering to regulatory guidelines.
Sales Representative
ADOB FASHION HOUSE-Lagos
April 2016 to May 2018
· Engaged with customers to understand their fashion needs and preferences, resulting in a 15% increase in customer satisfaction scores.
· Utilized in-depth knowledge of current fashion trends to advise customers, leading to a 20% product sales increase.
· Maintained up-to-date knowledge of the company's product range, including seasonal changes and exclusive lines, to effectively advise customers.
· Managed inventory and stock levels, ensuring optimal availability of products and timely replenishment of best-sellers.
· Collaborated with the store team to achieve monthly sales targets, consistently exceeding personal sales goals by 10%.
· Successfully enrolled 200+ customers in the company’s loyalty program, fostering long-term customer engagement and repeat business.
Customer Service Representative
CRUSADER INSURANCE-Lagos
September 2009 to December 2010
· Managed an average of 30+ customer interactions per day, effectively handling policy questions, billing issues, and claim status updates.
· Spearheaded a team project to identify and rectify recurring customer issues, leading to a 20% reduction in repeat customer complaints.
· Implemented a new CRM system for tracking customer interactions, enhancing the efficiency and accuracy of customer data management.
Industrial Trainee, Underwriting Department
INTERNATIONAL ENERGY INSURANCE-Lagos
July 2008 to September 2009
· Conducted regular policy reviews and updates for customers, ensuring coverage adequacy and up-to- date client records.
· Assisted in the training of new customer service staff, developing training materials, and conducting sessions that improved new hire onboarding efficiency.
· Collaborated with insurance agents to expedite claim processing, reducing average claim resolution time by 15%.
· Utilized in-depth knowledge of insurance products to offer tailored policy recommendations, contributing to a 10% increase in policy renewals.
Direct Support Professional
Education
Bachelor’s in Business Administration
Osun State University - Ede
January 2017 to December 2017
Skills
• Working with people with autism
• Early childhood education
• Toddler care
Certifications and Licenses
CPR Certification
March 2024 to March 2026
Contact this candidate