Program Manager Scrum Master

MURPHY DALEY

PMP, Scrum Master & Product Owner, ITIL

***************@****.*** 909-***-****

QA development

Data Migration

SDLC

PMO

Agile & Waterfall

Networking & Cloud

InfoSec

Infrastructure

Portfolio management

Objective: Program Manager

Expert at integrating business & technology teams to deliver organizational initiatives. Defining right-size processes to support operations, I manage project implementation and prioritize the projects for the business. Consistently include the steps to achieve benefits realization while practicing continuous improvement.

PROFESSIONAL EXPERIENCE

AEG presents-Los Angeles, CA 2022- 2024

Director of IT

Role: Hands-on responsive leader, transforming IT support and infrastructure in offices and venues for North America. Coordinated the prioritization of business initiatives with executive leadership, managing multimillion dollar project portfolio for business and venue operations. Streamlined communication processes with templates and dashboards

Assessed the current state to build on strengths and successes and not disrupt operations

Developed process SOP documents, collaborated with the team for refinement to arrive at total adoption

Established weekly standup meetings for 360 project status, clarifying priorities, smashing roadblocks, and maintaining urgency

Created PMI-based framework and culture in PMO, including popular Lessons learned and archiving

Spearheaded executive planning cadence on strategic initiatives, allowing for resource and budget planning

Liason with VP of Finance, tracking department expenses and forecasting budget

Drafted RFP and selected consultant per business need; managed a stable of support vendors at sites

Created executive dashboard: project burn-down, budget status and resource management

Completed 76 projects 2023: >$2M on budget with satisfied customers, 50% increase from previous year

Adobe-Los Angeles, CA 2021- 2022

Program Manager

Role: Defining requirements between SW developers, to complete cloud deployment using the SDLC across multiple departments

Provide hands-on program management and coaching during analysis, design, development, testing, implementation and post-implementation phases

Identifying requirements with stakeholders; prioritizing features and engineering investment

Oversee data migration of core infrastructure business data safely onto the Cloud.

Establishing and negotiating development agreements with software development partners

Managing technical provisioning, administration, and M&A programs of the Adobe Business Platform

Ambassador for multi-business self-service rollout of provisioning platform for data infrastructure

Template & dashboard creation for executive reports

Risk assessment plans with risk mitigation process

Curative-Los Angeles, CA 2021- 2021

IT Technical PMO Manager

Role: PMO leader for IT department for a rapidly growing Covid startup company. Established Agile PMO practices for multi-department projects. Cisco and Azure project deployment. Managed Project to implement the HRIS system UKG, network separation effort

Created of the PMO, creating an agile project methodology and change management process

Maintained the risk management log

Facilitated the long-term software platform choices across the company, including HRIS and Info Sec

Formulated strategies with HR, InfoSec and IT to catch up with the growth and priorities of Covid health care

Supported ServiceNow ticketing for IT department

Managed resources’ hours

ConvergeOne-Los Angeles, CA 2018- 2020

Senior Project Manager

Role: Specializing in B2B and government projects, managing multiple projects from kickoff to completion. Handling communications with customers and general contractors. Facilitating the implementation of designs from engineers to meet deadlines and delight customers

Gather the B2B customers’ expectations and oversee execution through to successful completion

Deployed WAN and LAN projects, Cisco and Avaya projects

Tracked and reported on government jobs

New construction & retrofit projects across the globe--Data centers, call centers, Network

Set up emergency call centers for 3 states

Worked to separate network onto a VLAN for multiple customers

Negotiated supply chain activities from EU

Led the change management process and risk mitigation

AVISPL-Cypress, CA 2017-2018

Project Manager:

Role: B2B project management; monitoring budget and timeline planning. Gathering customer information to prepare the install team for successful deployment.

Supported Fortune 500 companies and government entities on Infrastructure projects.

Worked with General Contractors to coordinate all the trades for changes

Managed $3M projects in 2017

Monoprice- Rancho Cucamonga, CA 2015-2016

Program Manager

Role: Program Manager for ecommerce consumer electronics, releasing critically acclaimed new products for the holiday season, resulting in $1.5M revenue in my first quarter. Promoted to manage the AV category, overseeing the $10M expansion of musical instrument and AV Installer B2B sales

Coordinated marketing timelines, including landing pages, and website A+ content releases

Managed supply chain relationships with Asia

Kaiser Permanente IT- Los Angeles, CA 2005-2014

Senior Networking Engineer

Role: Responsible for conferencing department’s cultural transition into IT, maintaining help call center operations, supervising multiple vendors, and managing of new projects. Used agile framework including well-defined plans and objectives, small focused teams, daily meetings, After assessing the current operations, prioritized and accomplished the following:

Aligned and standardized documentation for WAN Layer 2 switches, and network separation

Defined and deployed system repairs and upgrades

Improved relationships between our department, internal support staff, and all regions

Network infrastructure installation, including over 50 sites in 2013

O’Melveny & Myers LLC - Los Angeles, CA 2002-2005

Conferencing Administrator

Role: Defined and developed new teleconferencing department for an international law firm.

These efforts resulted in a 40% increase in teleconferencing over 2 years

Created standards and metrics for performance,

Created network separation for the multiple offices

Analyzed performance and implemented new conferencing solutions for executives

Managed vendor-partner relationships, emphasizing quality and availability

Maxtor/Quantum-Milpitas, CA 2000-2001

Senior Consultant Global Conferencing Services Department

Role: Sr. A/V Consultant, Global Conferencing Services Department

Assigned the task of reorganizing the Conferencing Services Department throughout the Quantum-Maxtor merger, ensured the delivery of quality conferences while developing and implementing a multi-phase plan for the downsizing of the department.

Visa International-Foster City, CA 1998-2000

Network Analyst (Operations)

Role: Executed network transition and ran operations for Collaboration center at Visa Intl.

Conference coordinator and first level of support, worked with customers to get conference details and network operations to deliver excellent conferences resulting in high customer satisfaction.

NASA -Moffett Field (Mountain View), CA 1997-1998

Desktop Videoconference Researcher and Tester

Role: Assigned the task of uncovering Desktop Unified communication solutions for NASA’s highly specific needs, I interviewed customers and researched documentations to give a full report of available solutions.

TECHNICAL SKILLS

Software: Azure, Cloud and on-prem software roll-outs. Teams, MS Project, Excel, Microsoft and Google Suite, Confluence, Jira, UKG, ServiceNow, Smartsheets

Network: ATM, ISDN, VOIP, WAN and LAN, Switches and Routers, Cisco, Avaya, Meraki

EDUCATION and CERTIFICATIONS

Scrum Product Owner Certified 2021

Avixa Certified Technology Specialist 2020

ITIL Foundations Certification 2013

Agile Scrum Master Certification 2012 Toastmasters Communicator and Leader 2010

Project Management Professional Certification ( PMP) Project Management Institute 2008

Bachelor of Arts San Jose State University 2002

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