Security Officer Customer Service
Resume:
Deneea Marshall
Philadelphia, PA *****
*****.*****.*@*****.***
While adapting to everyday life I find myself using common transferable skills. For example technology/technical, critical thinking, communicating, multitasking, team work and leadership. These common transferable skills help me get through life EVERYDAY, whether its personal, work related, or social. Practicing these transferable skills helps me improve my skills in the workplace setting and allows me to give and perform to the best of my ability! Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
City Carrier
United States Postal Service - Philadelphia, PA
April 2020 to Present
Load, sort, and deliver packages and mail
Emergency Dispatcher
Vector Security Inc. - Plymouth Meeting, PA
December 2018 to Present
answers and responds to any emergency or non-emergency calls to provide assistance or important information. Main duties include logging each call, providing answers to questions by retrieving information from the necessary departments and supervising the field units’ routes to prioritize and organize schedules.
Warehouse scheduler
Rastelli Global - Swedesboro, NJ
July 2022 to October 2022
Schedule appointments using GMS
Log and manage inventory using Canopy.
Check and respond to emails.
Scan and log purchase orders.
Log Receipts using excel
Security Officer Supervisor
Admiral Security Services, Inc
January 2016 to February 2019
• Arriving on-time to ensure that the facility opens for business on-time as well.
• Detect safety hazards, security vulnerabilities, breaches and suspicious persons/activities.
• Serves as a general security presence and visible deterrent to crime. (Theft, vandalism, and the harm of employees, visitors and properties.)
• Watch for criminal acts or rule infractions at or near designated post which may be a threat to the facility, employees, visitors and patients.
• Monitor CCTVS for any suspicious activities in and around building property. Security Officer
AlliedBarton Security Services - Philadelphia, PA
May 2014 to August 2018
• Arriving on-time to ensure that the facility opens for business on-time as well.
• Detect safety hazards, security vulnerabilities, breaches and suspicious persons/activities.
• Serves as a general security presence and visible deterrent to crime. (Theft, vandalism, and the harm of employees, visitors and properties.)
• Watch for criminal acts or rule infractions at or near designated post which may be a threat to the facility, employees, visitors and patients.
• Monitor CCTVS for any suspicious activities in and around building property. Call Center Representative
Macy's Credit and Customer - Pennsylvania
March 2016 to April 2017
Providing exceptional customer service. Taking inbound calls to assist customers with their concerns. Defusing irate customers with positive talk and using my knowledge of companies service, products, and policies.
Dispatcher/Customer Service
FedEx - Philadelphia, PA
March 2012 to January 2016
• Plan the routing and job scheduling of Couriers to pick-up and deliver orders from/to the customer, Office and Print Centers and Automated Document Facilities using a dispatch software
• Coordinate pick-up and delivery requests using a third party vendor when the situation deems necessary
• Monitor current schedule of couriers to ensure workload balance; Conduct reassignments, as necessary, in case of breakdowns or interruptions
• Communicate all relevant details of the pick-up and/or delivery to the courier and customer to ensure proper execution
• Communicate with the customer to ensure awareness of all pick-up and/or delivery times and special instructions
• Handle customer concerns in an expeditious and professional manner; Escalate unresolved issues to management, as appropriate
• All other duties as needed or required
General Manager (GM)
McDonald's - Philadelphia, PA
January 2009 to May 2014
• To ensure that everything is under control during shifts.
• Overseeing all operations from greeting customers to the quality and speed of service in all of our restaurants.
• Overseeing that adequate maintenance of equipment is carried out, keeping track of outlet’s inventory and monitoring the quality of products supplied.
• Works toward team goals and shares in the workload of other crew members when needed. Appointment Scheduler
Holy redeemer Hospital - Meadowbrook, PA
January 2009 to March 2012
organized patient appointments, schedules procedures, and coordinates office visits according to physician and patient availability. Accept and update medical records as well as process insurance information for verification.
Education
High school diploma or GED in Business Administration Abraham Lincoln High School - Philadelphia, PA
September 2006 to June 2009
Skills
• I can demonstrate the ability to provide exceptional work in a fast paced environment and handle significant volume-related pressure. I am a reliable hard worker, creative problem solver, a consistent and honest leader. In my past experiences I have been responsible for being timely and energetic. I also communicate well with others. I am well organized as well as detailed orientation. I am self motivated and great with prioritizing daily task. (5 years)
• Computer Science
• JavaScript
• Microsoft SQL Server
• Microsoft Word (10+ years)
• Microsoft Excel (7 years)
• Organizational skills (10+ years)
• Windows
Languages
• English - Expert
Certifications and Licenses
Driver's License
Freight brokering
Present
I am currently enrolled in a freight brokerage at temple university. Expected date of completion is August 30th 2022
Non-CDL Class C
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