Access Specialist Human Resources

Latricia Hamilton-Mcclain

Associate Access Specialist

******@*****.*** 662-***-**** 6240 Ravenwood Park North Horn Lake, 38637 CAREER OBJECTIVE

Hard-working professional with 8.5+ years of experience and a proven knowledge of conflict resolution, customer communications, and scheduling. Aiming to leverage my skills to successfully fill the Associate Access Specialist role at your company.

EXPERIENCE

Tax Exaxminer Techinician

IRS, 38118, TN / Dec 2012 - Present

Provide assistance on inquiries by determining information needed to resolve inquiries, and researching pertinent tax data through internal computers, accounting records, telephone contact, IRS officials or other agencies. Take corrective actions to close a case, such as adjusting taxpayer account, recomputed tax liability, and preparing manual refunds.

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HR Representative

Brentwood, Walls, MS / Jun 2019 - Apr 2021

Maintains accurate and up-to-date human resource files, records, and documentation. Answers frequently asked questions from applicants and employees relative to standard policies, benefits, hiring processes, etc.; refers more complex questions to appropriate senior-level HR staff or management. Provides clerical support to the HR department. Maintains the integrity and confidentiality of human resources files and records.

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Finance Specialist

Baptist Memorial Healthcare, Memphis, TN / Feb 2018 - Jun 2019 Assist patients in financial assistance both short and long term. Knowledge of health insurance process, generate financial transaction records for collections, invoices, payments. Also help with insurance claims when short staff. Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.

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Senior Patient Account Representative

Fresenius Medical Care, Memphis, TN / Mar 2017 - Feb 2018 Provide administrative support for company clients and patients. Outbound calls to patients to provide knowledge of accounts going into collections. Uncover insurance information for processing, handling inbound and outbound calls within the call center. Help with financial assistance and consult and assist patients with payment arrangements.

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Customer Service Rep/ Caseworker

Maximus, Memphis, TN / Jan 2016 - Mar 2017

Obtain client information by answering telephone calls, interacting with veterans, using scripts, and verifying information. Handle inbound and outbound calls as well as indexing, appointing and resolving escalated issues and processes, Develop working relationships with customers and monitor engagement, and progress. Assesses case through Tennessee Child Support Enforcement(TCSES)

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Follow up with customers to ensure that their needs are met an questions and concerns are resolved. Maintain accurate and timely case notes on all customers contacts and document activities. Call Center Agent

Disneystore.com, Memphis, TN / Aug 2015 - Jan 2016 Answer calls and respond to emails, manage and resolve customer complaints. Provide customers with products and services information. Enter new customers information into the system and update existing customer information. Document all call information according to standard operating procedures. Helping customers place new orders and taking methods of payment and troubleshooting the computer system.

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Dispatcher

Whispering Woods Hotel & Conference Center, Olive Branch, MS / Dec 2013 - Aug 2015 Deep knowledge of the operation of telephone, radio, computer assisted dispatch and other communications, Strong ability to use computer aided dispatch systems, such as VESTA digital telephone system, Motorola 800MHZ trucking radio system, and intercom system, exceptional ability to speak clearly and concisely in a well-modulated voice and to use good diction. Maintain verbal contact with caller for the purpose of updating in progress calls and continually update responding units. Perform follow-up on dispatches.

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Purchasing Clerk

Sam's Town Tunica Casino, Robinsonvlle Aug 2011 - Dec 2013 Process approved requisitions prepare orders and send copies to vendors and to originating departments. Check inventory stocks physically or through automated systems to validate that restocking is in orders. Respond to vendor inquiries about clarifying orders, change in requests, delivery requirements and cancellations.

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Hotel Revenue Manager

Sams Town Tunica Casino, Robinsonville, MS / Feb 2010 - Aug 2011 Identified and maximized all potential revenue opportunities for the hotel. Maximized hotel revenue by monitoring and controlling daily rates. Built constructive working relationship with Sales and Marketing. Maintained historic data, competitive data, and trends. Responsible for collections of cash, receivables, and billing procedures. Study market statistics and competitive scene to review and advance through the implementation of best available, practices, and procedures.

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EDUCATION

Northwest Community College

Senatobia, MS

Associate Degree Business Management (May 1995)

REFERENCES

Tresa Wells, Supervisor, Horsehorse Casino

662-***-**** - **********@*****.*** - Former

Supervisor

Teresa Grisby, Front Desk Supervisor, Sam's

Town Casino

662-***-**** - *******@*****.*** - Former

Co-worker

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