Call Center Customer Service
Resume:
Shauna Estell
Call Center Representative
Richmond, KY 40475
****************@*****.***
Hard-working and reliable Military Veteran with extensive technological expertise, excellent work ethic, and an uncanny ability to implement organizational procedures poised to parlay robust medical training into a challenging and rewarding career in the healthcare industry. Quality-focused with outstanding attention to detail, skilled at all administrative duties and types 45 WPM.
Possesses exceptional communication skills, demonstrated in keen ability to collaborate with customers, peers and senior management.
KEY MEDICAL SKILLS
Anatomy & Physiology ~ Government Payers ~ Medicare & Medicaid ~ TRICARE ~ Electronic Medical Records
Third-Party Payers ~ Worker's Compensation ~ Managed Care ( HMO, PPO, and POS) ~ Office Management
Insurance Claim Processing ~ MEDISOFT Proprietary Software ~ Insurance Billing Procedures ~ Data Entry
Typing/Filing Documents ~ Co-Payments and Deductibles ~ Scheduling Appointments ~ Answering Phones
ICD-9-CM, HCPCS, CPT ~Introduction to ICD-10-CM ~ Medical Terminology ~ HIPPA ~ UB-04 Authorized to work in the US for any employer
Work Experience
Meat Assist/Utility
Texas Roadhouse - Richmond, KY
September 2022 to Present
Work BOH preparing all the meats except steak for the restaurant and catering orders. Night Auditor
TOWNE PLACE SUITES - Richmond, KY
May 2022 to November 2022
Greet guests and check them into their rooms. Run night audits on the facility through their (FOSSE) program. Prepare the hotel for the next day.
Assistant Manager
Dunkin' - Richmond, KY
March 2019 to May 2022
Baker, line cook, barista, customer service and problem solving. Quality Control Inspector
Gill Industries - Richmond, KY
February 2017 to April 2018
I started off in the Sort Department within the factory where we check for any defects before final shipment to the customer. I recently received a promotion to Quality Control in which I move between several weld machines to ensure that they are continuously running at quality by thread checking and gage checking.
Call Center Representative
Xerox - Lexington, KY
June 2013 to February 2014
Establishing customer centricity with Metlife customers by maintaining good customer service. Assisting customers with questions about their policies and maintaining proper documentation. Overnight Stocker
Wal Mart - Richmond, KY
January 2007 to December 2011
Monitored and maintained organizational items within the stock room in an orderly fashion to provide easier access for all employees when moving to the main sales floor. Communicated effectively with peers and management to provide the impetus for smoother business operations, documenting stock on hand and alerting management of need to order additional merchandise.
Laborer
Kelly's Temporary Services - Richmond, KY
May 2004 to October 2004
Duties included: Inspecting, packing and filling orders for industrial sized glass for buildings and vehicles. Performed variety of manual tasks in commercial, residential and construction industries. Customer Service Representative
Adecco Temporary Services - Dayton, OH
April 2003 to May 2004
Gathered missing information for mortgage brokers enabling the mortgage packages to be completed and closed.
Utilized attention to detail and multi-tasking capabilities to meet and exceed job requirements. Education
Diploma in Medical
Ultimate Medical Academy - Tampa, FL
2013
Business Education
Patterson Career Center - Dayton, OH
June 1989
Skills
• Customer service (10+ years)
• Microsoft Office
• Communication skills
• ICD-9
• ICD-10
• Hospitality (5 years)
• Hotel experience
• English
• Assembly
• Quality control
• Welding
• Forklift
• Mobile devices
• Customer service
• Driving (10+ years)
• Typing
• Sales
• Food handling (5 years)
• Cash handling (3 years)
• Clerical experience
• POS
• Anatomy knowledge
• Medical records
• Physiology knowledge
• Serving
• Project leadership
Certifications and Licenses
Food Handler Certification
Driver's License
November 2021 to March 2029
Contact this candidate