Customer Service Office Manager

Connie Mendoza

***** ****** ***, ******* **, ****5 909-***-**** *******.********@*****.***

Career Objective

To obtain a position where I can utilize my skills and continue to learn and grow personally and professionally while contributing to the success of the organization.

Highlights of Skills and Qualifications

Multi Lined Telephone Type 40+ WPM

Techniques And Etiquette Microsoft Word, Excel, Outlook

Customer Service in solving Billing Great Customer Service

Issues With Their Account Knowledge of how to use office equipment

Accounts Receivable Bilingual English/ Spanish

Employment Experience

08/2014 to 03/2024 Fontana Herald Newspaper/Redlands Community News

Production Assistant/Classifieds/Legal/Office Manager

• Toned pictures, pull ads and placed on pages of paper, help get paper ready for print.

• Time cards/Payroll, order supplies, Prepare and make Bank Deposits.

• Train new employees on system.

• Helped customer with Legal and Classified Advertising.

• Helped customer resolve billing issues.

• Type letters and forms on the computer, and operate office equipment’s.

10/2013 to 04/2014 TJ Max

Retail Sales Associate

• Customer Service

• On Markdown Team and mark down merchandise.

• Push merchandise from stock room and put out on the floor in the correct departments.

• Work in dressing room

01/2013 to 07/13 Fontana Herald Newspaper

Office Manager

• Over looked 4 Newspapers and 5 advertising representative.

• Helped Customers with their advertising needs.

• Trained Employees on the computer system.

• Did outbound calling for Advertising

• Came up with new advertising ideas to bring in more revenue.

4/2002 to 2/2012 San Bernardino Sun Newspaper

Classified Advertising Sales Representative

• Helped Customers with all their advertising needs.

• Answering and resolving customer’s billing issues.

• Trained new employees on the old and new computer system.

• Did outbound calling for advertising.

Education

Everest College – Ontario, CA 10/2012

Diploma – Medical Billing and Coding

Fontana High School- Fontana, CA

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