Customer Service Data Entry
Resume:
WHITNEY
COCKRELL
TEAM MEMBER
***************@*****.***
Bessemer, AL 35020
CONTACT
SKILLS
• Data Entry
• Appointment Scheduling
• Information Security
• Data Collection
• Complaint resolution
• Documentation
• Administrative Support
• Computer Proficiency
• Problem-solving abilities
• Follow-up skills
• Customer Service
• Equipment Operation
• Raw Materials Handling
• OSHA Compliance
• Logistics
• Safety Procedures
• Power and hand tools
• Quality Inspections
• Assembly and production
• Safety Protocols
• Problem Solving
• Critical Thinking
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
PROFESSIONAL SUMMARY
Customer Service Representative
TTEC (Work From Home), US
Pharmaceutical Material Handler
McKesson, McCalla
EXPERIENCE
November 2022 - Present
• Handled customer complaints and inquiries in a courteous and efficient manner. Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
•
Maintained knowledge of company products to provide helpful suggestions and
• recommendations to customers.
Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
•
Addressed customers courteously using suitable methods and problem-solving skills.
•
• Assisted with training and mentoring new team members. Responded to telephone inquiries and complaints following standard operating procedures.
•
• Processed orders, returns, and exchanges in an accurate and efficient manner.
• Adhered to company policies and procedures while providing superior service. Remained open to feedback from supervisor and peers to build and improve skills set.
•
August 2023 - June 2024
• Make sure all medications are secure and not open
• Verified accuracy of shipments against purchase orders and invoices Placing the prepared orders in the correct totes for consumers to obtain at the pharmacies and hospitals
•
Pulls warehouse items from the shelves based on the number, size, color, quantity, and quality requirements of the stores, hospitals, and pharmacies
•
Answered customer inquiries and provided accurate information regarding
• products and services
• Pallet Jack Operation
• Cycle counting
• Warehouse Operations
• Order Picking
• Production Scheduling
• Good Housekeeping
• Attention to Detail
• Pulling and Staging
• Computer Literacy
Cockpit Assembler
Mercedes Benz, McCalla
Provided excellent customer service to resolve customer complaints in a timely manner
•
Assisted customers with product selection, ordering, billing, returns, exchanges
• and technical support
• Kept work areas clean, safe, organized and free of debris at all times.
• Responded promptly to requests from supervisors regarding material needs.
• Utilized barcode scanners to track and trace materials. Attached identifying tags or labels to materials, improving efficiency and eliminating errors.
•
• Reported any shortages or damaged materials to the supervisor.
• Efficiently managed time to complete daily tasks within set deadlines. July 2022 - August 2023
Trimming parts, welding or screwing parts together, using a variety of tools, operating machines, and maintaining the working area clean and organized
•
• Perform inspection manufactured parts per quality specifications Follow the manufactured established corrective action policies and procedures whenever test systems are not within the established acceptable levels of performance.
•
Perform all phases of advanced installation, positioning, alignment, and fitting of structural components
•
Quick communication of concerns identified in the assembly line process to the leadership team
•
• Assisted in training new assemblers on assembly techniques and processes.
• Installed bolts, retaining clips and screws in proper order and configuration.
• Inspected components and completed assemblies for conformity.
• Complied with quality and safety standards, policies and procedures.
• Conferred with supervisor regarding quality or procedure problems.
• Interpreted blueprints, drawings and specifications.
• Worked with small devices to load fixtures and process equipment. Successfully assembled and installed components, equipment, wiring, and piping systems to meet production standards.
•
Inspected parts for defects during each step of the assembly process to ensure quality control standards were met.
•
Met production goals by efficiently managing time while working on the
• assembly line.
Read print drawings to determine dimensions, design, and materials for construction.
•
• Operated power pneumatic and hand tools required for performing job duties.
• Performed mechanical assembly operations with accuracy in a timely manner. Built and tested assemblies utilizing hand tools, power tools, fixtures, templates, drawings, and blueprints.
•
Collaborated with engineers and technicians to resolve line issues and suggest line improvements.
•
Order Selector/Outbound Clerk
Dollar General Warehouse, Bessemer
Sales Associate
Family Dollar, Bessemer
November 2014 - July 2022
• Verified accuracy of orders prior to loading onto delivery trucks Operating forklifts, pallet jacks, and other warehouse machinery to stack items and prepare orders for shipping
•
Placing the prepared orders in the correct dock slips for loading onto shipping
• trucks
Confirmed shipments against purchase orders for correctness of items, quantity, and quality
•
Ensured that all safety protocols were followed while operating material handling equipment
•
Scanning a product and appropriately placing it on the right shelf for customer's
• consumption
Inspecting the item for any defects and escalating damaged items to the supervisor ensuring adequately labeled products
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Received incoming shipments, counted items manually or using a scanner (450 per hour), and verified accuracy of contents against purchase orders
•
• Kept track of expiration dates on products stored in the warehouse Cleaned work area on a daily basis and performed general housekeeping duties as needed
•
Accurately selected orders from inventory according to customer request, utilizing RF scanner
•
• Used computer to enter data and check on product status.
• Collaborated with team members to resolve issues quickly and effectively. Communicated effectively with other departments about special requirements for certain orders.
•
Maintained cleanliness of work area at all times; disposed of trash properly
• following safety
Performed regular cycle counts on inventory items to maintain accuracy within the warehouse management system.
•
Assisted in training fellow selectors on WMS operations, product location systems and safe lifting practices.
•
• Rotated between jobs to pull items, pack items, and load pallets. Hand-selected and packed orders for shipment according to customer specifications.
•
• Disposed of damaged or defective items.
Took inventory and examined merchandise to identify items to be reordered
• and replenished.
August 2013 - December 2014
• Greeted customers warmly and offered assistance.
• Helped customers find and select products.
• Kept work area clean, organized and free of clutter at all times. Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
•
Demonstrated exceptional customer service skills, resolving customer
• complaints efficiently and courteously.
Established a positive rapport with customers by delivering friendly, personalized service.
•
Provided accurate information about products, prices and availability both in person and over the phone.
•
• Tagged new merchandise for sale and updated signs.
• Inventoried stock and requisitioned new inventory.
• Watched for and recognized security risks and thefts. Physical Therapy
Lawson State Community College, Bessemer, AL
High School Diploma
Bessemer City High School, Bessemer, AL
EDUCATION
April 2014
Relevant Coursework
• Medical terminology
• Psychology
May 2012
Contact this candidate