Support Specialist It

MERRICK ROBINSON

**** **** ******* *****, ************, GA. 30135 · 770-***-****

************@*****.***

Enthusiastic Help Desk Specialist/Network Administrator proudly offering over 20 years’ experience with sound knowledge of information technology. Seeking to work as an IT Support Specialist applying my troubleshooting skills and exceptional customer-service to achieve company goals. EXPERIENCE

MAY 2020 – PRESENT

LIFE INSURANCE SALES CONSULTANT, EIAT WEALTH MANAGEMENT

• Generate and follow up on leads, schedule appointments, identify clients’ needs

• Input quotes and policy renewals for customers

• Assist clients with claims

NOVEMBER 2001 – MARCH 2020

DIRECTOR OF IT, MC-2

• Maintained and monitored LAN and wireless technologies

• Maintained and monitored alarm and building access control systems

• Supported Windows and Mac’s (desktops, laptops, tablets)

• Installed and supported hardware and software (desktops, servers, printers)

• Troubleshoot and alleviated hardware, software, network issues

• User support and training

EDUCATION

NOVERMBER 1993

DIGITAL ELECTRONICS MAINTANICE, ITI TECHNICAL COLLEGE BATON ROUGE, LA

• Electronics troubleshooting, Networking and PC repair MAY 1981

REDEMPTORIST SR. HIGH SCHOOL, BATON ROUGE, LA

SKILLS

• Familiar with video conferencing platforms

(Zoom, Teams, GoToMeeting, WebEx)

• Knowledgeable of Microsoft Office, Office 365,

Windows Server 2019, Active Directory, Group

Policy, Adobe Suite

• Great verbal/written communicator

• Multitask in fast-paced environment

• Works well as part of a team or alone

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