Spa assistant
Resume:
EMPLOYMENT HISTORY
JAN **** - PRESENT
Front Desk Agent, Hotel Indigo, Atlanta
JUN 2017 - PRESENT
Store Manager/Marketing Manager/Assistant, Wilbourn Sisters Designs, Atlanta DEC 2021 - DEC 2023
Spa Assistant, D. Lavette Therapies, Sandy Springs, GA JAN 2021 - NOV 2022
Guest Service Agent, Hilton
JUN 2016 - AUG 2016
Assistant, Too Groovy Salon
Assisted hairdressers with cutting, coloring, and styling hair to maintain salon workflow efficiency Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales
230 MLK Blvd, Newark, Usa, 07012
ad7n5j@r.postjobfree.com
TAYLOR DAWKINS
RECEPTIONIST
PROFESSIONAL SUMMARY
Receptionist with 8+ years of experience excelling in guest services, administrative support, and business operations. Adept at managing schedules, coordinating travel arrangements, and maintaining a welcoming environment. Known for exceptional communication skills, problem-solving abilities, and a proactive approach to improving office efficiency. Organize and execute fire drills, ensuring guest safety and compliance with regulations. Manage inventory of drinks and snacks, maintaining stock levels and guest satisfaction. Monitor and run credit limits, preventing financial discrepancies and ensuring smooth transactions. Efficiently check in guests, providing a welcoming experience and reducing wait times. Address guest issues promptly, enhancing guest satisfaction and encouraging repeat visits. Oversee daily store operations, ensuring seamless opening and closing routines. Implement marketing strategies to enhance store visibility and customer engagement. Manage inventory to maintain optimal stock levels and minimize shrinkage. Collaborate with team to improve customer service and drive sales growth. Analyze sales data to identify trends and implement effective improvements. Promoted and sold salon services and products
Educated guests on proper body care
Greeted guests with friendliness and professionalism Assisted manager in all aspects of business operations. Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel Completed daily logs for management review
Assisted clients with daily living needs to maintain self-esteem and general well-being. Facilitated seamless team operations by coordinating schedules and communication, ensuring a smooth workflow and increased client satisfaction.
Meticulously managed inventory and ordered supplies, maintaining optimal stock levels and preventing operational disruptions.
Led the front desk operations, efficiently handling client inquiries and appointment scheduling, resulting in improved customer service and retention.
Developed and implemented new client care protocols, improving service quality and client satisfaction metrics. Implemented efficient check-in/out processes, reducing wait times by 20% and improving guest flow during peak hours. Proactively recommended local attractions and dining options, enriching guests' stay experiences and boosting positive feedback.
Monitored and analyzed guest feedback to identify trends and areas for service improvement, leading to a 15% increase in positive reviews.
Ensured accurate processing of guest payments and deposits, maintaining financial integrity and minimizing discrepancies. Partnered with housekeeping and maintenance teams to address guest room issues, enhancing overall guest experience. Freed up stylists to focus on customers by personally handling basic tasks such as restocking supplies Minimized infection risks by using required solutions and procedures to clean and sanitize equipment Offered exceptional service and support to walk-in and scheduled customers Checked in with clients to confirm comfort throughout appointments and services Increased client satisfaction by providing excellent customer service Recommended products for clients based on individual needs SKILLS
Customer Service Problem-solving
Team Management Social Media Management
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